Remote Windows 7 PC crashes when using remote desktop

davis
davis used Ask the Experts™
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I connect from my Windows 7 32Bit Professional (laptop) to my Windows 7 Professional 64bit computer upstairs (desktop) via remote desktop.  In the past, this worked flawlessly but lately I have experienced regular crashes (BSOD) of the desktop system when using an RDP connection.   Remote desktop will work for a little while and the connection terminates.  Upon further inspection, I find the desktop system has crashed.   I can immediately connect again (often for only a few minutes) and then another hard crash.  I have noticed the crash when using IE within the session but it can occurr with other applications also.  .  The event logs are not very helpful - no particular events seen just prior to the crash.  As well, I have a bugcheck but not sure how to read - See below.  What could be causing this?!?!

Log Name:      System
Source:        Microsoft-Windows-WER-SystemErrorReporting
Date:          6/30/2010 10:02:59 AM
Event ID:      1001
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      WIN7MAIN
Description:
The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000024 (0x0000000000190477, 0xfffff880073e6868, 0xfffff880073e60d0, 0xfffff8800123cc27). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 063010-24897-01.
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Kash2nd Line Engineer

Commented:
i take it both machines are fully up to date.

have you tried connecting from the 64 bit to 32 bit. does that crash your laptop.
Commented:
What does the memory dump say? Normally it should give you a process the PC crashed on. If you finf that service you might now what the issue is. It might be a faulty VGA driver or whatever that crashes the machine..

You can use a tool like Bluescreenview http://www.nirsoft.net/utils/blue_screen_view.html
I'd bet it's your video driver on the Win7 machine.  If it's the newest driver from the manufacturer, then try an older driver.
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Author

Commented:
That utility works great!  Unfortunately, I am still unclear on what the root cause of the crashes, as multiple different results are displayed.  For example, the latest crash shows ataport.SYS as the 'caused by driver' but for other very recent crashes, these drivers are also listed: 'Ntfs.sys', 'win32k.sys', 'ntoskrnl.exe', and 'win32k.sys'.  I have attached a txt file export from the application for your review.  Is this possibly a hardware isssue, such as memory?
BSOD-Win7.txt
Commented:
I'd say thta it is indeed a hardware issue, ataport is your HD connection port, so my first guess would be either your mainboard or your HD. I'd say run a HD check op the machine (normally vendors supply one in BIOS) and see if it fails..

Memory normally is my first guess with crashes but in this case i'd think HD

Author

Commented:
I swapped memory (it's dual-channel config)in the two populated banks and the system has not crashed since.  I will keep testing for another day or so and consider it fixed if no further issues.

Author

Commented:
Swapping the memory in slots seems to have fixed the issue. I have logged in many times over Remote Desktop and no crashes so far.   The bluescreenview utility is an invaluable tool in troubleshooting.  Thanks very much!

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