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troubleshooting Question

one specific website causing specific issue across multiple machines

Avatar of bbgdist
bbgdist asked on
Web DevelopmentWeb BrowsersWeb Servers
5 Comments1 Solution412 ViewsLast Modified:
We are experiencing a problem with the login page of the Sedex site :
https://www.sedex.org.uk/sedex/go.asp?login=1

For me on my machine (XPsp3 w/IE8) i see only a user and password box, some machines in our domain see an additional 'siteid' field and when the 'siteid' shows the login is unsuccessful due to bad user/password.  For testing purposes the Sedex user/password is the same regardless of the machine/user being tested.

userA on pc-A(XPsp3) with IE8 shows 'siteid' field and fails
userA on pc-A(XPsp3) with FF3 shows 'siteid' field and fails
userA on pc-B(XPsp3) with IE8 does not show 'siteid' field and succeeds

userB on pc-A(XPsp3) with IE8 shows 'siteid' field and fails
userB on pc-B(XPsp3) with IE8 does not show 'siteid' field and succeeds

The site users ISA2004  but even when the machines are moved outside of the ISA (with direct web access) the above results remain which i think eliminates ISA2004 as the issue ;

As IE8 or F3 succeeds in some setups but not in others i can't see IE8 or FF3 specifically as the issue ;

As the same user on different machines can have different results i think this eliminates user permission issues ;

The only common theme is simply the showing of 'siteid' field during the login process and the subsequent failure of the login.  To me this suggests that the web server is asking for info from the browser before deciding whether to show this siteid field in the login screen, when it decides not to show it everything runs fine.

Any ideas how we will resolve this issue so all users on all machines for all browsers can login to this site ?
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allen-davis

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