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PDF error in IE8

Eprs_Admin
Eprs_Admin used Ask the Experts™
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Hello,
I am using IE8 as browser.
Since some days I have a problem with links with pdf.
When I click this link nothing opens in IE8, but in taskmanager a new process is created.

How to fix it or how to reinstall the whole IE8 on WIN7 machine ?
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install the latest version of adobe reader:
http://get.adobe.com/reader/
Eprs_AdminSystem Architect

Author

Commented:
I am using the adobe acrobat, not the reader
Rich WeisslerProfessional Troublemaker^h^h^h^h^hshooter

Commented:
From the Microsoft Forum - http://social.answers.microsoft.com/Forums/en-US/InternetExplorer/thread/87fbbf12-3c10-413d-bed4-470f566ee74b

" To configure the browser to use Acrobat or Adobe Reader to open PDF files:

1. Quit Internet Explorer.
2. Start Acrobat or Adobe Reader.
3. Choose Edit > Preferences.
4. Select Internet in the list on the left.
5. Deselect Display PDF in Browser, and click OK.
6. Restart Internet Explorer.  "
have you tried reinstalling acrobat?
Eprs_AdminSystem Architect

Author

Commented:
Hi Razmus.
the change has no point. Still not working.
When I click the link, just a new IE process is in taskmanager.

Eprs_AdminSystem Architect

Author

Commented:
I have reinstalled acrobat and repaired.
same error.

how to handle this error ?
How reinstall IE8 ?
In my IE8 I also have often ERROR ON PAGE in the bar on the bottom.
Shreedhar EtteTechnical Manager
Top Expert 2010

Commented:
Have you tried uninstalling and reinstalling Adobe Reader?
Rich WeisslerProfessional Troublemaker^h^h^h^h^hshooter

Commented:
Last comment then -- I've run into something similar with just the Reader -- where Acrobat opens a window that it places BEHIND all the other window, asking to upgrade or some such nonsense.  That's with a previous version of IE and just the reader.  I finally found it when I manually killed all the acrobat.exe sessions, and closed all my browsers, and minimized all my other programs... then when acrobat started, the window popped up and I could take action.  (And once the pop-up was satisfied, I could use the reader as normal...)
Eprs_AdminSystem Architect

Author

Commented:
so what you suggest RAZMUS?
Rich WeisslerProfessional Troublemaker^h^h^h^h^hshooter

Commented:
To test: try a clean reboot.
Then, before opening IE -- open Acrobat, and look for extra popup windows.  Then open IE8, and try to open a PDF.  If it follows the previous pattern, there will be a popup, and clearing that once will actually fix the underlying problem.
Eprs_AdminSystem Architect

Author

Commented:
Hi Razmus,
this solution is not working.
the link with pdf cannot be opened.
But acrobat is ok.
Rich WeisslerProfessional Troublemaker^h^h^h^h^hshooter

Commented:
Okay... more reading.  It looks like this might be a problem in IE 8 that Microsoft hasn't resolved yet.

 Example forum entries: http://www.vistax64.com/vista-mail/225653-pdf-attachments-will-not-open-after-ie8.html

One 'work around' I see is to turn off 'display PDF in browser'.  In my version of PDF reader, i can find that in 'Edit', 'preferences', and Category:Internet.  Not a solution, but a work around.  At least that way it won't just try to open an extra dead instance of IE8 on you.
Eprs_AdminSystem Architect

Author

Commented:
Hi,
ok but no solution so far.
The work around is also not working.

So what can I do more ? When you tell me how to delete the 2 registry entries, after deinstallation of IE8 then maybe it works.
But I cannot delete the reg keys.

Or what do you think of repare WIN7 ?
Eprs_AdminSystem Architect

Author

Commented:
Or what do you think of repair WIN7 ?
Rich WeisslerProfessional Troublemaker^h^h^h^h^hshooter

Commented:
I'm not hopeful for a repair of the Operating System.  It sounds like a more fundamental issue with IE8, which affects far more than just Acrobat.  (Windows 7 includes IE8 integrated, and attempting to remove the integrated browser from Windows has been fraught with difficulties for a long time.  When you buy a Microsoft Windows Operating System, you buy a browser as part of it, and you can only upgrade in one direction... up.)

Everything I said before 7/8/10 was based on the premise that Acrobat was misbehaving somehow.  Then I discovered there is a bug in IE8 which hasn't been resolved my the vendor.  The best hope was to get the browser to open the attachment within the native application, outside the browser.  

If removing IE8 from Windows 7 is a realistic option, have you consider upgrading to Firefox ( http://www.mozilla.com/en-US/firefox/personal.html) and using that as your primary browser?
Eprs_AdminSystem Architect

Author

Commented:
ok thanks.
But no solution so far.
Is it really a bug in IE8 ?
Rich WeisslerProfessional Troublemaker^h^h^h^h^hshooter

Commented:
I've read a fair number of places which indicate it's a bug.  :-/  I've not read a microsoft source confirming that.

If you are still willing to try a few more things:
In - Edit Preferences Security (Enhanced), turn on 'enhanced security'.  At least one person reported that allowed an adobe update to run, and viewing pdfs in the browser worked after that...
Eprs_AdminSystem Architect

Author

Commented:
Where exactly is this setting in Acrobat ?
I cannot find the enhanced security.
Eprs_AdminSystem Architect

Author

Commented:
Why its working on another machine and on one machine not. But the installations are the same.
System Architect
Commented:
I fixed it myself, has to do with IE8.
Use the restore installation with win7 cd.
For the complete manual, ask me.