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troubleshooting Question

How do I remove a user from a BlackBerry phone so that the phone is still operable but that the personal information is no longer on the phone?

Avatar of chadwillbe
chadwillbeFlag for United States of America asked on
SmartphonesBlackBerry ProgrammingBlackBerry
7 Comments1 Solution850 ViewsLast Modified:
I have a client that has Exchange 2003, a Blackberry Enterprise Server Express (BESx).  We deployed the phone to a user and we confirmed that all his contacts, email, calendar sync'd with BESx/Exchange just fine.  We now need to remove the user and all of his contacts, emails, calendar, etc. from the phone and deploy that phone to an other employee that does not have a Exchange user account.  How do we allow this new user to use this device as a phone and ensure that all the previous email, contacts, etc. are not on it?

Specifically, if the the "Delete this user" option in the BESx is employed, will it only delete the user out of BESx and leave all the information on the phone and simply not receive future connections from that phone? Or, will it delete the user from BESx AND remove the existing email, contacts, etc. from the handset?  If it does the latter, will it render the phone useless as a phone or will it go back to being a normal phone?

Basically, I want to 'wipe' the phone but not 'brick it'.
Avatar of tniemetz
tniemetzFlag of United States of America image

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