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troubleshooting Question

Word Locks up in Windows 7, delete profile to fix it?

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MOPSC asked on
Microsoft OfficeMicrosoft WordMicrosoft Applications
12 Comments1 Solution717 ViewsLast Modified:
We are currently working towards Windows 7 deployment from Windows XP, and at the same time upgrading from Office 2003.  We are using Windows Deployment / MDT to push the OS to the computers, as well as installing Office 2007, Adobe Reader 9.3.x, Symantec Endpoint Protection and Flash Player via task sequences.  We've done the testing over 50 times as we adjust settings, and have done a number of actual builds for test users that seem to be working flawlessly.  However, we have some users that just randomly have the exact same issue:  when they go to open Word, it locks up...then gives you the "trying to recover" prompt.  Once it does that, it's pretty much hosed.  You can reboot the machine all you want, but any time you click on Word it gives the same issues.  All of the other programs in the suite work fine (Professional +).  It has happened if you do it before anything else, and it's happened once you finish setting up a profile...no real rhyme or reason to when it breaks as far as we can tell, but it's always Word that does it.  We've found that deleting the user profile tends to fix this, but it seems like this is band-aid solution and we'd rather figure out why it's actually happening.  Does anybody know of any reason why this might be happening, or have any suggestions as to something we could try to fix the problem?  It is annoying because it may work just fine in testing...setting up their profile, then once they get back to their desk, (or for external users, back home!) then it breaks and we have to start all over.  Thanks for any assistance you can offer.
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