Trouble with Everquest 2

mrkent
mrkent used Ask the Experts™
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I'm trying to get my son's Everquest 2 game to work on his Windows 7 Dell laptop.  Laptop firewall is turned off.  The ISP provider is Verizon FIOS and the router is Actiontec MI-424-WR rev C.  I went on-line to the portforward.com site for the forwarding port assignments, and also logged into the router which has a port forwarding utility for a long list of games, and hopefully did the correct port forwarding assignmnets.  There was a little descrepancy between what portforward.com said and what the router said as far as what ports to forward, so I included them all just to be covered.  I talked to the Verizon tech support and also the SOE.SONY tech support and still no success.  All other internet activitiy on the laptop works.  I even tried to put the laptop (its private address) in the router's DMZ.  Please help!
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Commented:
Are you running the software as Administrator?
Commented:
Try right clicking on the executible and change the following settings on the compatability tab:
1.  check "Run this program in compatibilty mode for: windows xp SP2"
2.  check "Run this program as an administrator"

Then try running the software again.

Author

Commented:
I'll try that when I get there later.
The program starts to load and tries to hit the server, and then tries the next one, and then the next one, etc. until it goes down the list ("server 1, server 2, etc.) until it finally times out.  It acts as if the servers are unavailable, but I know it is not the case because this has been happening for a week now.
Does that tell you anything more?
Most Valuable Expert 2013
Commented:
AFAIK the Actiontec MI424WR comes pre-configured for both Everquest & Everquest2 port forwarding & you just need to go to the Port Forwarding section of the built-in interface, select "Show All Services" find the Everquest entry and allocate it to the IP address of the machine you're using.  You shouldn't need to manually set this up.
There are some uPNP issues with the Router, FiOS and Windows 7 though that might be compliicating this.

Author

Commented:
I did the built-in interface Everquest 2 port forwarding settings and it still failed.
 
As for the second issue, I think you're right, that is a bit severe compared to what's happening with me.

Author

Commented:
Tried those two steps in the compatibility tab
1.  check "Run this program in compatibilty mode for: windows xp SP2"
2.  check "Run this program as an administrator"
   and it didn't help.

I used a couple port checker utilities:  the one from portforward.com (PFPortChecker) and also the www.canyouseeme.org web site.  And they both indicated that those ports are not actually reachable from them.  So I went back to the ISP to see if there is any possiblilty that they are blocking those ports and they guaranteed that they were not.

So are these port checkers giving me false negatives?  Or is there something in my laptop that is still preventing these ports  -and if so how do I find and fix that?
Commented:
what antivirus software are you using?
What firewall softwware is running? (windows, built into AV)
Most Valuable Expert 2013
Commented:
Is there someone nearby you could take the laptop to and see if you can log into EQII via their connection?  That would help in determining if the fault lies with the Verizon box.
Conversely is there another machine you have you could install EQII onto to see if it's the laptop/Win7?
BTW 32 or 64 bit?

Author

Commented:
Very odd findings:
I loaded the SW onto another laptop (here, so it's the same ISP and router being used) and it works!  But I did NOT do any port forwarding configuration on the router, and the private IP of the new laptop is obviously a different private IP from the original laptop that was not working.  So I'm curious why it worked right away without any apparant configuration change on the router.

As for the original failing laptop, the  AIV is Kapersky 2009 but I'm pretty sure I was able to disable every feature on it,  And I turned off the Windows firewall (I'm pretty sure I was succesful in doing so.)
I didn't check whether it was 32 bit or 64 bit, I think it is 32 bit.  I've always been able to load and launch the sw on the original laptop  -just couldn'c connect to the servers, so I don't think it's a 32 vs 64 bit issue  -or is it?
Is there a way to search what else on the laptop (virus', additional firewalls, etc.) could be blocking EQII?

I'm spending the rest of the day trying to figure out why it works on one laptop and not the other.  I need to eventually get the EQII back onto the original laptop and get it working.  It can't stay on the new laptop, otherwise WWWIII will commence here between my kids.

Thanks in advance for your help.
Most Valuable Expert 2013
Commented:
>>So I'm curious why it worked right away without any apparant configuration change on the router.
Guessing that uPNP is enabled on the router so it's forwarding automatically.
Now the troublesome laptop.
I think what you are implying is correct there's still something active on the laptop that's blocking incoming from the EQ servers.
We can test that by running a tracert to the EQII servers
Open a command prompt - (WindowsKey + R, type cmd into the box and hit Enter)
type tracert servername.everquest2.com where servername is the name of the gameserver you usually connect to
hit enter and look at both the route and time taken.
Compare with your working connection
If they are identical then something is preventing the return.

Author

Commented:
OK, even more curious findings.  I got it to work finally but you guys smarter than me can perhaps explain it to me.  Please?

Since the s/w worked on another laptop (even while the port forwarding settings in the router pointed to the ORIGINAL laptop's IP address, not the new working laptop), I worked on the old laptop.  De-installed, then re-installed the s/w.  Now started getting "runtime errors, see your administrator" etc. when triying to run the application, and it caused the app to never launch!  When looking for the s/w location on the HD to troubleshoot, I noticed it was in an invisible directory ProgramData.  While in that directory I noticed it had Norton, which I didn't realize was on the laptop at all  -I thought Kapersky was all that was running.  So when I removed Norton, it worked!!  No more "runtime errors",  EQII launched all the way thru.

So while I'm now a hero to my son, I don't know what I did and still need advice on what happened, if you will.
And in the future, is there an easier way to inventory what's on the computer, including in the apparant hidden locations?  I was lucky to find the Norton, and there weren't any desktop icons to give me a hint since I assumed Kapersky was all that was on there.

Thank you.
Most Valuable Expert 2013
Commented:
>>I'm now a hero to my son :) - and so you should be!
I guess it was pretty clear once the router had been ruled out that something was running on the PC blocking access & in this case Norton was the culprit.  The Router is almost certainly using uPNP so will forward ports dynamically for EQ, whichever machine in your network is playing, without needing any additonal configuration.
Taking an inventory is a very different issue - probably Control Panel > Programs is a good place to start although there are vaious bits of freeware that will lst what's installed on your PC.
Try SIW or Belarc Advisor as examples.
 
The ProgramData folder is used by Windows as an All Users profile and contains items that are available in all profiles on the machine.  It's a hidden folder as in Vista and subsequent verions it is protected by a service called Windows Resource Protection.

Author

Commented:
Thank you!

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