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troubleshooting Question

Printer disappears in Citrix applications

Avatar of wlasner
wlasnerFlag for United States of America asked on
Citrix
9 Comments1 Solution2107 ViewsLast Modified:
We are on Citrix 4.5 enterprise w/ 5.0 extensions for the web / online clients.  We are on the most recent service pack.  Currently there are two basically identical Citrix servers for load balancing.
We setup for clients to use the local default printer.  This basically works ok except that very often, many of the users complain that they lose the printers.  They are working fine for hours, then they try to print and an error indicates no printers available.  closing all sessions and exiting / re starting citrix online client corrects the issue for a while.
Local applications do not have any issues.
Any ideas on what could be the issue?  we also tried adding a Battery BU to rule out split second network interuptions.
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Avatar of basraj
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