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Users that were moved to a new Exchange 2003 server cannot login into OWA

Roetzel_Andress
Roetzel_Andress used Ask the Experts™
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I setup a new Exchange server in an existing Exchange 2003 environment. I moved a few test users over to the new server. Everything is functioning well, except that those users cannot log in to OWA server. OWA is on the same internal subnet as the Exchange server. I can log in to outlook web access on my new server locally.
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Commented:
Try creating a new account/mailbox on the new server and accessing it via OWA from another computer.

Commented:
If they are not able to access it externally, it sounds like the firewall is not porting http/https traffic to the new server it is only being directed to the original server.

Author

Commented:
Windows firewall is turned off on both servers. There is no other physical/software firewall between them.
What are the authentication on the  exchange virtual directory on new exchange server ?
i meant to check the  authentication settings

Author

Commented:
I checked the ntfs permissions and iis authentication settings on exchange and exchangeweb folders, and they match the ones on the server that is authenticating properly.
I am able to authenticate through other exchange servers, but not through OWA. I can get to my mailbox by going to http://oldserver/exchange and it redirects me to my new server. But if i go through OWA, I get this error: You could not be logged on to Outlook Web Access. Make sure your domain\user name and password are correct, and then try again.

Commented:
So OWA is not working properly for anyone on the new server?

Author

Commented:
All mailboxes that were moved to the new server are not able to login through the OWA front-end server.

Commented:
Have you tried creating a new mailbox on the new server and seeing if OWA works?

Author

Commented:
I created a new mailbox on the new mail server, and it has the same issue as migrated mailboxes. Cannot authenticate through the front-end OWA server, but web access directly to the exchange back-end works fine.

Commented:
I know you checked the settings in IIS already, but you might just need to recreate all of the Exchange-related virtual directories in IIS.

Here is an article describing how to do this:  http://www.msexchange.org/tutorials/Resetting-OWA-Folder-IIS-security-permissions-Exchange-2003.html
I didn't want to recreate the virtual directories, but this gave me an idea to try to restart IIS on the OWA front-end server.
The users on the new exchange server able to login through OWA front-end server after restarting IIS on the front-end server.