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troubleshooting Question

malware infection ngts-vao - need help with removal

Avatar of Dopamean
Dopamean asked on
SecurityAnti-Virus AppsWindows XP
12 Comments1 Solution1237 ViewsLast Modified:
Hi there,

I am wondering if someone can assist me with removal of this malware.
Funnily enough I warned our senior team about the risk of facebook access inside our business environment and low and behold one of our most senior members how been fooled into having this malware put onto his PC via some facebook link.

The error on startup of his windows XP machine is: ngts-vao.dll failed to load.
This makes me think that Symantec end point may have caught some but not all of the malware variant.
Looking around the web there is not much info on removing this or I have been able to find it.

Can anyone assist?