Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

Professional Opinions
Ask a Question
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

troubleshooting Question

malware infection ngts-vao - need help with removal

Avatar of Dopamean
Dopamean asked on
SecurityAnti-Virus AppsWindows XP
12 Comments1 Solution1237 ViewsLast Modified:
Hi there,

I am wondering if someone can assist me with removal of this malware.
Funnily enough I warned our senior team about the risk of facebook access inside our business environment and low and behold one of our most senior members how been fooled into having this malware put onto his PC via some facebook link.

The error on startup of his windows XP machine is: ngts-vao.dll failed to load.
This makes me think that Symantec end point may have caught some but not all of the malware variant.
Looking around the web there is not much info on removing this or I have been able to find it.

Can anyone assist?