net view hostname and net view IP address fails error 53 network path not found

wxmanokc
wxmanokc used Ask the Experts™
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Have had a workgroup working with 8 to 10 pcs for several years.  Windows XP Pro sp3 pc's.  Recently files shares on 3 pc's can no longer be accessed.  Those pc's though can see and access other shares on the network.  You can successfully ping the pc's in question by name and IP.  If you run Net View the netbios names of each pc show up.  If you run Net View hostname or IP address both fail with error 53 network path not found.  Have already gone through most every solution I can find with no help. We recently switched out a Sonicwall router but users are unsure when the problems began even then, other pcs on the network can access each others shares just fine.  Any help would be appreciated as this is my first time using this service.  Thanks in advance.
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Author

Commented:
I had previously read that thread.  I am not familiar with Network Magic, doesn't seem like adding what I am guessing is a 3rd party product is the solution.  Maybe you can let me know the benefits of Network Magic?
Budi SantosoIT Infrastructure Manager

Commented:
Mostly caused by newest worm.
Try to patch the OS with microsoft KB958644
Scan that pc with microsoft kb890830
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this error occur when the machine is not on the network or the machine is not searchable on the network. If you are sure that this machine is on network then check its services like

1.server
2.computer browser
3.workstation

Author

Commented:
All the services are running, the machines in question are on the network as they can see the shares and attach to them on other pc's.
Top Expert 2010

Commented:
you said you switched out your sonicwall...what hardware do you have now?

Author

Commented:
I switched from the Sonicwall Pro 1260 to the TZ 210W.  Went with default setup.
I just had a guy here with a software/protocol sniffer and he determined the net view reqest was getting to the pc's but they are not responding.  Since pinging by name works he did not think it was a tcip/ip issue or naming issue.  He was left thinking it may be more related to a registry or service issue on the pc or the nic card.  I have not contacted Sonicwall since other pc's can share files and even the pc's in question can see shares on other pc's.
Top Expert 2010

Commented:
Looking at repairing the winsock.  http://support.microsoft.com/kb/811259

or repairing the tcpip protocol on the workstations.  http://support.microsoft.com/kb/299357

Author

Commented:
I reset the winsock and TCP/IP stack previously with no help.  I did it again just to make sure and no change.
Budi SantosoIT Infrastructure Manager

Commented:
To eliminated the problems, please connecting that pc with another pc with cross cable.
If problem still appear, then you'll know the problem is not with your router.
So there's something wrong with network access/sharing policy.

Commented:
Is windows firewall enabled and blocking access to file and print sharing?

Commented:
Also, are all these PCs on the same broadcast domain? Remember netbios works off of broadcasts.

Author

Commented:
firewalls turned off, no difference.  they are all on the same subnet and same workgroup.  in the lists below PASTOR is one of the machines with issues.  We cannot access his shares but he can access shares on other pc's.

C:\Documents and Settings\Jimmy Mock>nbtstat -c

Local Area Connection:
Node IpAddress: [192.168.0.109] Scope Id: []

                  NetBIOS Remote Cache Name Table

        Name              Type       Host Address    Life [sec]
    ------------------------------------------------------------
    NPIE9226E      <00>  UNIQUE          192.168.0.230       520
    PASTOR         <20>  UNIQUE          192.168.0.122       602
    PASTOR         <00>  UNIQUE          192.168.0.122       520
    DEBBIE         <00>  UNIQUE          192.168.0.70        67
    LINDA          <00>  UNIQUE          192.168.0.87        70
    SOUNDPC        <00>  UNIQUE          192.168.0.111       527

C:\Documents and Settings\Jimmy Mock>nbtstat -r

    NetBIOS Names Resolution and Registration Statistics
    ----------------------------------------------------

    Resolved By Broadcast     = 6445
    Resolved By Name Server   = 0

    Registered By Broadcast   = 27
    Registered By Name Server = 0

    NetBIOS Names Resolved By Broadcast
---------------------------------------------
           PASTOR
           SOUNDPC        <00>
           NPIE9226E      <00>
           PASTOR
           PASTOR         <00>
           PASTOR
           PASTOR
           PASTOR

C:\Documents and Settings\Jimmy Mock>
Top Expert 2010

Commented:
Has "Use Simple File Sharing" become enabled?  Folder Options > View and scroll all the way to the bottom.  I've seen this cause issues when trying to share files...especially in a workgroup environment.

Author

Commented:
I know we checked this tab and it was not.  I am not at the machines right now but will check it again.

Commented:
On the network configuration, TCP/IP Properties>>WINS tab, make sure these are set to Netbios over TCP/IP, NOT Netbios over DHCP, (the default).

Sonic wall will probably prevent itself from being the domain master browser. By using Netbios over DHCP, it is looking for the DHCP server as the Domain master browser, hence a problem. I am assuming DHCP is provided by the router, and not the server in this workgroup environment.

Also, for more functionality, consider moving to a domain environment.

Then, make sure file and print sharing is enabled on that network interface.

If problems exist. Please provide the following information:

Go to a trouble child client command prompt and type:
Net config redir
Also an IPconfig /all of one of these clients is helpful.

Author

Commented:
Clients were changed to Tcp/ip over netbios previously, no changes.  Master browser is a pc.  DHCP is provided by router.  The pc in question Pastor was switched to a static ip as a test and no changes.  I will have to run the net config redir later and post the results.  File and print sharing is enabled on each device.  Remember the pc in question, PASTOR, can share files on the other pc's. We just can't access his files.  Remember also the sniffer shows the command getting to PASTOR but his machine does not respond.  His machine willl respond to ping, ping by name.  Net View on his pc shows the other pc's.  A Net View Pastor from another pc returns network not found.

Commented:
Comparing the Net config redir and IPconfig /all outputs will provide us with answers.

This really sounds like a system state firewall, like Windows firewall.

How many network adapters does this computer have. Maybe netbios is bound to the wrong adapter. Once again, Net config and IPconfig will tell us how netbios is bound and how the adapters are looking for netbios translation.

Author

Commented:
Sorry that I can't get to the pc now.  Windows Firewall is turned off.  We use McAfee Total Protection and we have tested stopping all of its services but still no changes. The pc in question has only one adapater.
Budi SantosoIT Infrastructure Manager

Commented:
Do you doing what is suggest before ?
Use cross cable to connecting that pc to another fresh pc/laptop, and try to acces shared folder from laptop.
Iam sure there's no problem with your router.
That's only OS problem.

Try this to scan that pc.
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=ad724ae0-e72d-4f54-9ab3-75b8eb148356
Top Expert 2010

Commented:
I'm going to have to go with shanyen.  It's hard to believe that a switch/router or other computers being discriminatory to the one computer.  If more than one computer were experiencing this, then I'd agree with you.  However, everything seems to be pointing to the workstation.  Unfortunately, I've no idea why.

Author

Commented:
If you read back to the beginning, this is occuring on 3 pc's in the network.  When I printed the net views, only 1 of these was online.

Author

Commented:
Ok here are some results from PC Pastor.  Note the issue is with pc's Pastor, PastorHuss, and SoundPc.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Barrie Henke>net view
Server Name            Remark

-------------------------------------------------------------------------------
\\DEBBIE               Coordinator of Christian Education
\\JIMMY                Parish Administrator PC
\\LINDA                Linda's Pc
\\PASTOR               Pastor Henke's Dell 220s
\\PASTORHUSS           John Huss Pc
\\RNPAC3CE2
\\SOUNDPC              Fellowship Hall Event PC
\\VICAR                Vicar's Office Computer
The command completed successfully.


C:\Documents and Settings\Barrie Henke>net config redir
Computer name                        \\PASTOR
Full Computer name                   PASTOR
User name                            Barrie Henke

Workstation active on
        NetbiosSmb (000000000000)
        NetBT_Tcpip_{89B28DF6-CC5B-4525-89FB-D0F138B1C045} (0024E80BEED4)

Software version                     Windows 2002

Workstation domain                   CHURCH
Workstation Domain DNS Name          (null)
Logon domain                         PASTOR

COM Open Timeout (sec)               0
COM Send Count (byte)                16
COM Send Timeout (msec)              250
The command completed successfully.


C:\Documents and Settings\Barrie Henke>ipconfig /all

Windows IP Configuration

        Host Name . . . . . . . . . . . . : PASTOR
        Primary Dns Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Hybrid
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

        Connection-specific DNS Suffix  . :
        Description . . . . . . . . . . . : Realtek RTL8168C(P)/8111C(P) Family
PCI-E GBE NIC
        Physical Address. . . . . . . . . : 00-24-E8-0B-EE-D4
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : 192.168.0.122
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.0.1
        DHCP Server . . . . . . . . . . . : 192.168.0.1
        DNS Servers . . . . . . . . . . . : 68.94.156.1
                                            68.94.157.1
        Lease Obtained. . . . . . . . . . : Tuesday, July 06, 2010 3:07:17 AM
        Lease Expires . . . . . . . . . . : Wednesday, July 07, 2010 3:07:17 AM

C:\Documents and Settings\Barrie Henke>Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Barrie Henke>net view
Server Name            Remark

-------------------------------------------------------------------------------
\\DEBBIE               Coordinator of Christian Education
\\JIMMY                Parish Administrator PC
\\LINDA                Linda's Pc
\\PASTOR               Pastor Henke's Dell 220s
\\PASTORHUSS           John Huss Pc
\\RNPAC3CE2
\\SOUNDPC              Fellowship Hall Event PC
\\VICAR                Vicar's Office Computer
The command completed successfully.


C:\Documents and Settings\Barrie Henke>net config redir
Computer name                        \\PASTOR
Full Computer name                   PASTOR
User name                            Barrie Henke

Workstation active on
        NetbiosSmb (000000000000)
        NetBT_Tcpip_{89B28DF6-CC5B-4525-89FB-D0F138B1C045} (0024E80BEED4)

Software version                     Windows 2002

Workstation domain                   CHURCH
Workstation Domain DNS Name          (null)
Logon domain                         PASTOR

COM Open Timeout (sec)               0
COM Send Count (byte)                16
COM Send Timeout (msec)              250
The command completed successfully.


C:\Documents and Settings\Barrie Henke>ipconfig /all

Windows IP Configuration

        Host Name . . . . . . . . . . . . : PASTOR
        Primary Dns Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Hybrid
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

        Connection-specific DNS Suffix  . :
        Description . . . . . . . . . . . : Realtek RTL8168C(P)/8111C(P) Family
PCI-E GBE NIC
        Physical Address. . . . . . . . . : 00-24-E8-0B-EE-D4
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : 192.168.0.122
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.0.1
        DHCP Server . . . . . . . . . . . : 192.168.0.1
        DNS Servers . . . . . . . . . . . : 68.94.156.1
                                            68.94.157.1
        Lease Obtained. . . . . . . . . . : Tuesday, July 06, 2010 3:07:17 AM
        Lease Expires . . . . . . . . . . : Wednesday, July 07, 2010 3:07:17 AM

Top Expert 2010
Commented:
My apologies...these threads can become confusing with the original issue lost.  I went back and read again.  Are there any Windows Updates on these "3" workstations that may not be on the others?  Perhaps a Windows update that enabled some local group policy setting increasing the level of security on shares.  That's another thought.  Run RSOP on one that's functional and one that's not, then compare the settings.  Start > Run > gpedit.msc.  Computer Configuration > Windows Settings > Security Settings > Local Policies > User Rights Assignment and Security Options.
Commented:
DNS Servers . . . . . . . . . . . : 68.94.156.1<<<
                                            68.94.157.1<<<

Here is one potential problem:
You are using Outside DNS servers to server DNS. Now, that should have no bearing on why you can't perform Netbios queries, UNLESS you enabled DNS to perform Netbios lookups. Now, this is OK, if you are not on a domain and are also not using the DNS servers.
----------------------------------------------------------------------------------------------------
So, let's look at Netbios discrepancies:::

I also noticed you have the Hybrid node type. This node type first uses P (meaning Peer to Peer) communications with Netbios. In order to do this, you need a WINS server. After no wins server can resolve the Netbios query, it will resort to broadcast (or B-type). The problem being is in the Peer to Peer network configuration, If a name server does not exist (meaning WINS), than it will not communicate:

Take a moment to review node types:
http://www.topbits.com/netbios-node-types.html

Since there is NO WINS server, you should look into B mode, (for broadcast). However, H-mode should revert to broadcasts eventually.
----------------------------------------------------------------------------------------------------------
I see that you are also using Netbios as well as SMB. This is the default configuration and works well if you are not somehow blocking these ports with a system state firewall:
Port 137 TCP (WINS registration and Netbios broadcast)
Port 138 UDP (Netbios datagram port)
Port 139 UDP (Netbios datagram port)

For SMB:
Port 445 TCP (SMB Netbios over TCP)
Port 139 UDP (Netbios datagram port)

It might be worth while to perform a PORTQUERY on these ports to see what's being blocked. Portquery is a command line tool that is already on XP.
http://www.windowsecurity.com/articles/Mastering-PortQryexe-Part1.html
----------------------------------------------------------------------------------------------------
My guess has been and remains that you have some sort of "system state" firewall blocking these ports. The most common culprite would be WINDOWS firewall. Netbios is bound to one adapter and netbios is obviously working ONE way, not the other. This is a system state firewall. The term system state means that if the computer didn't initiate the communications, those ports will not work on incoming traffic. In other words, if Computer A didn't initiate the communications outgoing, Computer B can't communicate to it on the incoming side.

I have an article that explains how the master browser works. It is the best article I have seen anywhere. It explains master browser election process, how node types work, all about the services and ports that are used... I thought you might like this article:
http://www.microsoft.com/resources/documentation/windowsnt/4/server/reskit/en-us/net/chptr3.mspx?mfr=true

And here is an example of how to get netbios shares to work on separate broadcast domains.
http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Server/2003_Server/Q_23657415.html

With All that said:
IF you perform a portquery and all ports are good, then consider a master browser conflict. Maybe more than one computer is trying to become domain master browser.

Commented:
Hey digitap:
Yes, an update can do this>
In fact, when updating service packs.... Windows Firewall is RE-ENABLED. This is why I think Windows firewall is still the culprite.
Top Expert 2010

Commented:
@ChiefIT :: When I disable the firewall, I do it through a GPO.  Then, I go to services and stop/disable the "Windows Firewall/Internet Connection Sharing (ICS)" service.

Author

Commented:
portqry to good machines say on 135 and 138 returns Not Listening  on bad pc's it returns Filtered

Author

Commented:
portqry port 139  good pc Listening  bad pc Filtered

Commented:
I think the syntax you wish to use on portquery would look something like:

Portqry -n 137, 138, 139, 445 -p both

Remember:
137, 138, and 139 are used for netbios over TCP/IP
Ports 139 and 445 are used for SMB over IP Using netbios datagram

--port 135 is used for the Remote procedure call, also known as the RPC service. In this situation, RPC is not the problem.

Commented:
(((((((portqry port 139  good pc Listening  bad pc Filtered))))))  <<< This confirms you have a firewall blocking port 139. That port is used by Both Netbios shares and SMB sharing.

Check the firewall settings on this bad computer.
Top Expert 2010

Commented:
checking firewall...fastest way to launch: start > run > type firewall.cpl and press enter.

Commented:
@digitap:
Also run the author through IP filtering in the advanced TCP/IP configuration. See if everything is allowed through the IP filters. The default configuration is to all everything.

-In the future, I would go so far as to recommend starting a domain environment instead of a workgroup. Domain environments offer centralized management and troubleshooting. Has the author considered a domain environment. Well, I don't want to get off topic, but thought I would present that idea.

Author

Commented:
Windows Firewall is off.  Any other services to check?  
Top Expert 2010

Commented:
go to services and stop/disable the "Windows Firewall/Internet Connection Sharing (ICS)" service.

Author

Commented:
The issue has been resolved.  McAfee finally got me on the line and we made some custom changes to the pc's in question and the file shareing immediately opened up.  So thanks for your persistence in pursuing the firewall isse.  What I don't understand is we made no local changes to our pc's or McAfee before the problem showed up.  Secondly, I wrongly assumed that turning off the McAfee services on both pc's and running the tests and having them fail, removed McAfee from the issue.  I tried to get the McAfee rep who was very hard to understand tell me why their firewall still blocked internal communicaiton with all their services turnded off.  I really never got an answer that made sense.  What disturbs me about this is how do you fully turn off McAfee to test a problem.  We use their Internet based service called McAfee Total Protection.  Again thanks to all for responding.
Top Expert 2010

Commented:
symantec is the same way.  despite disabling services, uninstalling is the only way to truly test...PIA!
Top Expert 2010

Commented:
@ChiefIT :: Semper Fi!

Author

Commented:
I didn't know how to split the points but I wanted to share them with ChiefIT.  Thanks to you both.

Author

Commented:
Their comments helped to narrow down to the proper solution eventually provided by McAfee.

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