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net view hostname and net view IP address fails error 53 network path not found

Have had a workgroup working with 8 to 10 pcs for several years. Windows XP Pro sp3 pc's. Recently files shares on 3 pc's can no longer be accessed. Those pc's though can see and access other shares on the network. You can successfully ping the pc's in question by name and IP. If you run Net View the netbios names of each pc show up. If you run Net View hostname or IP address both fail with error 53 network path not found. Have already gone through most every solution I can find with no help. We recently switched out a Sonicwall router but users are unsure when the problems began even then, other pcs on the network can access each others shares just fine. Any help would be appreciated as this is my first time using this service. Thanks in advance.

check out the solution at http://forums.cnet.com/5208-7589_102-0.html?threadID=266062

ASKER

I had previously read that thread. I am not familiar with Network Magic, doesn't seem like adding what I am guessing is a 3rd party product is the solution. Maybe you can let me know the benefits of Network Magic?

Mostly caused by newest worm.
Try to patch the OS with microsoft KB958644
Scan that pc with microsoft kb890830

Muhammad Farjad Arshad

this error occur when the machine is not on the network or the machine is not searchable on the network. If you are sure that this machine is on network then check its services like

1.server
2.computer browser
3.workstation

ASKER

All the services are running, the machines in question are on the network as they can see the shares and attach to them on other pc's.

you said you switched out your sonicwall...what hardware do you have now?

ASKER

I switched from the Sonicwall Pro 1260 to the TZ 210W. Went with default setup.
I just had a guy here with a software/protocol sniffer and he determined the net view reqest was getting to the pc's but they are not responding. Since pinging by name works he did not think it was a tcip/ip issue or naming issue. He was left thinking it may be more related to a registry or service issue on the pc or the nic card. I have not contacted Sonicwall since other pc's can share files and even the pc's in question can see shares on other pc's.

Looking at repairing the winsock. http://support.microsoft.com/kb/811259

or repairing the tcpip protocol on the workstations. http://support.microsoft.com/kb/299357

ASKER

I reset the winsock and TCP/IP stack previously with no help. I did it again just to make sure and no change.

To eliminated the problems, please connecting that pc with another pc with cross cable.
If problem still appear, then you'll know the problem is not with your router.
So there's something wrong with network access/sharing policy.

Is windows firewall enabled and blocking access to file and print sharing?

Also, are all these PCs on the same broadcast domain? Remember netbios works off of broadcasts.

ASKER

firewalls turned off, no difference. they are all on the same subnet and same workgroup. in the lists below PASTOR is one of the machines with issues. We cannot access his shares but he can access shares on other pc's.

C:\Documents and Settings\Jimmy Mock>nbtstat -c

Local Area Connection:
Node IpAddress: [192.168.0.109] Scope Id: []

NetBIOS Remote Cache Name Table

Name Type Host Address Life [sec]
------------------------------------------------------------
NPIE9226E <00> UNIQUE 192.168.0.230 520
PASTOR <20> UNIQUE 192.168.0.122 602
PASTOR <00> UNIQUE 192.168.0.122 520
DEBBIE <00> UNIQUE 192.168.0.70 67
LINDA <00> UNIQUE 192.168.0.87 70
SOUNDPC <00> UNIQUE 192.168.0.111 527

C:\Documents and Settings\Jimmy Mock>nbtstat -r

NetBIOS Names Resolution and Registration Statistics
----------------------------------------------------

Resolved By Broadcast = 6445
Resolved By Name Server = 0

Registered By Broadcast = 27
Registered By Name Server = 0

NetBIOS Names Resolved By Broadcast
---------------------------------------------
PASTOR
SOUNDPC <00>
NPIE9226E <00>
PASTOR
PASTOR <00>
PASTOR
PASTOR
PASTOR

C:\Documents and Settings\Jimmy Mock>

Has "Use Simple File Sharing" become enabled? Folder Options > View and scroll all the way to the bottom. I've seen this cause issues when trying to share files...especially in a workgroup environment.

ASKER

I know we checked this tab and it was not. I am not at the machines right now but will check it again.

On the network configuration, TCP/IP Properties>>WINS tab, make sure these are set to Netbios over TCP/IP, NOT Netbios over DHCP, (the default).

Sonic wall will probably prevent itself from being the domain master browser. By using Netbios over DHCP, it is looking for the DHCP server as the Domain master browser, hence a problem. I am assuming DHCP is provided by the router, and not the server in this workgroup environment.

Also, for more functionality, consider moving to a domain environment.

Then, make sure file and print sharing is enabled on that network interface.

If problems exist. Please provide the following information:

Go to a trouble child client command prompt and type:
Net config redir
Also an IPconfig /all of one of these clients is helpful.

ASKER

Clients were changed to Tcp/ip over netbios previously, no changes. Master browser is a pc. DHCP is provided by router. The pc in question Pastor was switched to a static ip as a test and no changes. I will have to run the net config redir later and post the results. File and print sharing is enabled on each device. Remember the pc in question, PASTOR, can share files on the other pc's. We just can't access his files. Remember also the sniffer shows the command getting to PASTOR but his machine does not respond. His machine willl respond to ping, ping by name. Net View on his pc shows the other pc's. A Net View Pastor from another pc returns network not found.

Comparing the Net config redir and IPconfig /all outputs will provide us with answers.

This really sounds like a system state firewall, like Windows firewall.

How many network adapters does this computer have. Maybe netbios is bound to the wrong adapter. Once again, Net config and IPconfig will tell us how netbios is bound and how the adapters are looking for netbios translation.

ASKER

Sorry that I can't get to the pc now. Windows Firewall is turned off. We use McAfee Total Protection and we have tested stopping all of its services but still no changes. The pc in question has only one adapater.

Do you doing what is suggest before ?
Use cross cable to connecting that pc to another fresh pc/laptop, and try to acces shared folder from laptop.
Iam sure there's no problem with your router.
That's only OS problem.

Try this to scan that pc.
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=ad724ae0-e72d-4f54-9ab3-75b8eb148356

I'm going to have to go with shanyen. It's hard to believe that a switch/router or other computers being discriminatory to the one computer. If more than one computer were experiencing this, then I'd agree with you. However, everything seems to be pointing to the workstation. Unfortunately, I've no idea why.

ASKER

If you read back to the beginning, this is occuring on 3 pc's in the network. When I printed the net views, only 1 of these was online.

ASKER

Ok here are some results from PC Pastor. Note the issue is with pc's Pastor, PastorHuss, and SoundPc.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Barrie Henke>net view
Server Name Remark

-------------------------------------------------------------------------------
\\DEBBIE Coordinator of Christian Education
\\JIMMY Parish Administrator PC
\\LINDA Linda's Pc
\\PASTOR Pastor Henke's Dell 220s
\\PASTORHUSS John Huss Pc
\\RNPAC3CE2
\\SOUNDPC Fellowship Hall Event PC
\\VICAR Vicar's Office Computer
The command completed successfully.

C:\Documents and Settings\Barrie Henke>net config redir
Computer name \\PASTOR
Full Computer name PASTOR
User name Barrie Henke

Workstation active on
NetbiosSmb (000000000000)
NetBT_Tcpip_{89B28DF6-CC5B-4525-89FB-D0F138B1C045} (0024E80BEED4)

Software version Windows 2002

Workstation domain CHURCH
Workstation Domain DNS Name (null)
Logon domain PASTOR

COM Open Timeout (sec) 0
COM Send Count (byte) 16
COM Send Timeout (msec) 250
The command completed successfully.

C:\Documents and Settings\Barrie Henke>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : PASTOR
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8168C(P)/8111C(P) Family
PCI-E GBE NIC
Physical Address. . . . . . . . . : 00-24-E8-0B-EE-D4
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.0.122
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 68.94.156.1
68.94.157.1
Lease Obtained. . . . . . . . . . : Tuesday, July 06, 2010 3:07:17 AM
Lease Expires . . . . . . . . . . : Wednesday, July 07, 2010 3:07:17 AM

C:\Documents and Settings\Barrie Henke>Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Barrie Henke>net view
Server Name Remark

-------------------------------------------------------------------------------
\\DEBBIE Coordinator of Christian Education
\\JIMMY Parish Administrator PC
\\LINDA Linda's Pc
\\PASTOR Pastor Henke's Dell 220s
\\PASTORHUSS John Huss Pc
\\RNPAC3CE2
\\SOUNDPC Fellowship Hall Event PC
\\VICAR Vicar's Office Computer
The command completed successfully.

C:\Documents and Settings\Barrie Henke>net config redir
Computer name \\PASTOR
Full Computer name PASTOR
User name Barrie Henke

Workstation active on
NetbiosSmb (000000000000)
NetBT_Tcpip_{89B28DF6-CC5B-4525-89FB-D0F138B1C045} (0024E80BEED4)

Software version Windows 2002

Workstation domain CHURCH
Workstation Domain DNS Name (null)
Logon domain PASTOR

COM Open Timeout (sec) 0
COM Send Count (byte) 16
COM Send Timeout (msec) 250
The command completed successfully.

C:\Documents and Settings\Barrie Henke>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : PASTOR
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8168C(P)/8111C(P) Family
PCI-E GBE NIC
Physical Address. . . . . . . . . : 00-24-E8-0B-EE-D4
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.0.122
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 68.94.156.1
68.94.157.1
Lease Obtained. . . . . . . . . . : Tuesday, July 06, 2010 3:07:17 AM
Lease Expires . . . . . . . . . . : Wednesday, July 07, 2010 3:07:17 AM

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Hey digitap:
Yes, an update can do this>
In fact, when updating service packs.... Windows Firewall is RE-ENABLED. This is why I think Windows firewall is still the culprite.

@ChiefIT :: When I disable the firewall, I do it through a GPO. Then, I go to services and stop/disable the "Windows Firewall/Internet Connection Sharing (ICS)" service.

ASKER

portqry to good machines say on 135 and 138 returns Not Listening on bad pc's it returns Filtered

ASKER

portqry port 139 good pc Listening bad pc Filtered

I think the syntax you wish to use on portquery would look something like:

Portqry -n 137, 138, 139, 445 -p both

Remember:
137, 138, and 139 are used for netbios over TCP/IP
Ports 139 and 445 are used for SMB over IP Using netbios datagram

--port 135 is used for the Remote procedure call, also known as the RPC service. In this situation, RPC is not the problem.

(((((((portqry port 139 good pc Listening bad pc Filtered)))))) <<< This confirms you have a firewall blocking port 139. That port is used by Both Netbios shares and SMB sharing.

Check the firewall settings on this bad computer.

checking firewall...fastest way to launch: start > run > type firewall.cpl and press enter.

@digitap:
Also run the author through IP filtering in the advanced TCP/IP configuration. See if everything is allowed through the IP filters. The default configuration is to all everything.

-In the future, I would go so far as to recommend starting a domain environment instead of a workgroup. Domain environments offer centralized management and troubleshooting. Has the author considered a domain environment. Well, I don't want to get off topic, but thought I would present that idea.

ASKER

Windows Firewall is off. Any other services to check?

go to services and stop/disable the "Windows Firewall/Internet Connection Sharing (ICS)" service.

ASKER

The issue has been resolved. McAfee finally got me on the line and we made some custom changes to the pc's in question and the file shareing immediately opened up. So thanks for your persistence in pursuing the firewall isse. What I don't understand is we made no local changes to our pc's or McAfee before the problem showed up. Secondly, I wrongly assumed that turning off the McAfee services on both pc's and running the tests and having them fail, removed McAfee from the issue. I tried to get the McAfee rep who was very hard to understand tell me why their firewall still blocked internal communicaiton with all their services turnded off. I really never got an answer that made sense. What disturbs me about this is how do you fully turn off McAfee to test a problem. We use their Internet based service called McAfee Total Protection. Again thanks to all for responding.

symantec is the same way. despite disabling services, uninstalling is the only way to truly test...PIA!

@ChiefIT :: Semper Fi!

ASKER

I didn't know how to split the points but I wanted to share them with ChiefIT. Thanks to you both.

ASKER

Their comments helped to narrow down to the proper solution eventually provided by McAfee.