We are attempting to use the Incident entity in CRM as the basis for an internal helpdesk. Because it will be internal, we have no real use for the 'system required' attribute Customer (or customerid), as this points to external contacts rather than the CRM Users we will be logging calls by.
I was hoping to change the Requirement Level by exporting the customization, amending the requiredlevel tag, and importing. This didn't work, and I now think I was looking at it a bit too simplistically there because there are system relationships that I was not thinking of.
So: can this be done? Or should I just populate the customerid attribute with a dummy record and hide it?
Thanks in advance