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Thanks Chimnay<br />
<br />
I had been hoping to avoid clogging up the form with too may additional fields but I have taken your advice and it seems to be working fine
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Thanks Chimnay

I had been hoping to avoid clogging up the form with too may additional fields but I have taken your advice and it seems to be working fine

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Hi folks<br />
<br />
We are attempting to use the Incident entity in CRM as the basis for an internal helpdesk. &nbsp;Because it will be internal, we have no real use for the 'system required' attribute Customer (or customerid), as this points to external contacts rather than the CRM Users we will be logging calls by.<br />
<br />
I was hoping to change the Requirement Level by exporting the customization, amending the requiredlevel tag, and importing. &nbsp;This didn't work, and I now think I was looking at it a bit too simplistically there because there are system relationships that I was not thinking of.<br />
<br />
So: can this be done? &nbsp;Or should I just populate the customerid attribute with a dummy record and hide it?<br />
<br />
Thanks in advance
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Hi folks

We are attempting to use the Incident entity in CRM as the basis for an internal helpdesk.  Because it will be internal, we have no real use for the 'system required' attribute Customer (or customerid), as this points to external contacts rather than the CRM Users we will be logging calls by.

I was hoping to change the Requirement Level by exporting the customization, amending the requiredlevel tag, and importing.  This didn't work, and I now think I was looking at it a bit too simplistically there because there are system relationships that I was not thinking of.

So: can this be done?  Or should I just populate the customerid attribute with a dummy record and hide it?

Thanks in advance

Dynamics CRM: Is there any way to change the Requirement Level of a System Required attribute?

Microsoft Dynamics is a line of enterprise resource planning (ERP) and customer relationship management (CRM) software applications. Dynamics can be used with other Microsoft solutions, such as SharePoint, Yammer, Office 365, Azure and Outlook. Dynamics ERP comprises a group of enterprise-resource-planning products includes Dynamics AX (formerly Axapta), a multi-language, multi-currency enterprise software with business management features for financial, human resources, and operations management; Dynamics GP (formerly Great Plains Software); Dynamics NAV (formerly Navision) for financials, supply chain, and people; Dynamics SL (formerly Solomon IV)for project-driven organizations; Dynamics C5 (formerly Concorde C5) for manufacturing, supply chains, analytics and electronic commerce; and Dynamics CRM.