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Exchange 2003 Message Queues Local Delivery Freezing one user

Last Modified: 2012-06-27
I have Exchange 2003 Std running on a Virtual MS Windows 2003 Server. We experienced a pretty sever crash the other day and I had to restore everything from a clone. Everything restored fine, but after - one single user is not receiving emails. I checked the server, and I see the Admin Group > Server > exserver > queues > local delivery is holding 19 messages all for the individual not getting mail.

I have tried Unfreezing, Force Connection, and the messages just site there. Not being very familiar with Exchange - any and all suggestions to resolve this would be greatly appreciated before we need to delete the users accounts and have them start all over and lose email messages.
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