We help IT Professionals succeed at work.

Blackberry Enterprise Server Express issue after install Destkop Manager

rheide
rheide used Ask the Experts™
on
We have Blackberry Enterprise Server Express installed on our SBS 2008. Everything has been working great. One of our users wanted to use the phone as an IP Modem so I install the regular Desktop Manager (and made teh mistake of selecting work email). I selected the do not forward emails, etc. from desktop manager thinking that would turn off all that stuff but it obviously caused a problem. Since we did that, the BB's inbox is not updating.

The BB server shows that messages are being delivered but the user is not seeing them show up.

I have since uninstalled Desktop manager and reinstalled it selecting personal email account (as this has worked for other users) - still not sure that is the "best" way to give IP modem access. I have also resent the IT policy as well as the Service Books to the phone.

Any suggestion to get things working again?
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Hi,

You have statted to set it up to connect using the Desktop manager. Try this,
On the BB, go into Options > Advanced Options > Service books.
Locate the service books for your domain, they will either be the email address the user is using or will be Desktop, delete both of them ( th CICAL and CMIME)
Then on your server locate the user in BES admin, and click on the option to 'resend service books'
After about 5 minutes, get the user to do a battery pull on the device and let it reboot, you should be ok after that.

M@
I find it easier when I have a BB "fall" off the network, to just reactivate the phone from scratch again.

You can use the desktop manager to back up data/contacts etc and reload when it is reactivated.

Author

Commented:
We ended up wiping the phone and starting over. Thanks!