asked on

Vista and NTDLL.exe crashes.

I have a remote user, running Vista Enterprise 32-Bit with SP2 on a Lenovo x301
This is one of many simailar laptops, all running the same image.
The laptop also runs security encryption software (as do the others), this means I cannot do a system restore, the software will not allow it.
The main symtoms are that the sidebar crashes and so does IE, if I start ie with no add ons it is fine, until you navigate to any page then it crashes.
I have reset IE and reset the advanced functions too.
Getting the following in the logs:

******************************************************************************************************

            -      Provider
                  [ Name]       Application Error

            -      EventID      1000
                  [ Qualifiers]       0

                  Level      2

                  Task      100

                  Keywords      0x80000000000000

            -      TimeCreated
                  [ SystemTime]       2010-07-02T09:01:47.000Z

                  EventRecordID      9964

                  Channel      Application

                  Computer      SEPURA954.SEPURA.co.uk

                       Security

-      EventData

                  iexplore.exe
                  7.0.6002.18005
                  49e01e78
                  ntdll.dll
                  6.0.6002.18005
                  49e03821
                  c0000005
                  0004a4d2
                  1684
                  01cb19c529519730
****************************************************************************************************************
Faulting application sidebar.exe, version 6.0.6002.18005, time stamp 0x49e02551, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03821, exception code 0xc00000fd, fault offset 0x00046de9, process id 0x1238, application start time 0x01cb19c50c81acd0.

Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

Faulting application Dwm.exe, version 6.0.6002.18005, time stamp 0x49e01b94, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03821, exception code 0xc00000fd, fault offset 0x00046de2, process id 0x558, application start time 0x01cb19c506c3eb00.

Faulting application DllHost.exe, version 6.0.6000.16386, time stamp 0x4549b14e, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03821, exception code 0xc00000fd, fault offset 0x00046ce9, process id 0x8ec, application start time 0x01cb19c503852b20.

Faulting application iexplore.exe, version 7.0.6002.18005, time stamp 0x49e01e78, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03821, exception code 0xc0000005, fault offset 0x0004a4d2, process id 0x8b4, application start time 0x01cb19c318e7b230.

Faulting application iexplore.exe, version 7.0.6002.18005, time stamp 0x49e01e78, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03821, exception code 0xc0000005, fault offset 0x0004a4d2, process id 0x14c0, application start time 0x01cb19c0729fa6a0.

Faulting application mshta.exe, version 7.0.6001.18000, time stamp 0x47918edd, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03821, exception code 0xc00000fd, fault offset 0x00046d3b, process id 0x11b8, application start time 0x01cb19c0481600a0.

I have also checked NTDLL.DLL and it is the same version and size as other laptops.

Any Ideas?
Regards
Mike

ThatSharepointGuy

I know you said that you started IE with no addons, but what you should also do is enable them one at a time after ensuring that it starts up and runs correctly. Click on Start, All Programs, Accessories, System Tools, and click Internet Explorer no Add-ons. If this stops the problem you can try to narrow down the problem add-on. Restart IE normally, then click “Tools” on the Menu Bar and select Manage Add-ons. Disable all of your add-ons and then re-enable them 1 at a time until you locate the add-on causing your problem.

bentham1

ASKER

It is not the add ons, it is when you try to browse to a page, it is just that without the add ons it doesn't look for the start page. It is exactly the same when you start to load a page, whatever page you pick.

edbedb

Looks like many people that had this problem found that it was caused by the memory.
So I would check your RAM. Try reseating the modules. Replace them or test the computer using 1 memory module at a time in different slots.

ASKER CERTIFIED SOLUTION

bentham1

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