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Backing up VHDs with Backup Exec 2010

Hello all,

I have a server running Server 2008 with Backup Exec 2010, I have purchased and installed the Hyper-V Agent from symantec (as I know I need this to keep the Hyper-V Servers on to backup)

However, every time I run a backup it fails right away with the error

"Virtual machine "CWCDC" has been excluded from the backup as the virtual machine uses one or more physical disks. Us the Backup Exec Remote Agent on the virtual machine for backup operations"

However if I turn the virtual machine off I can backup just fine. Though I cannot do this on a regular basis (which is why I bought the agent.)

As I type I'm on hold with Symantec Support (2hrs so far without talking with anyone!) so I wanted to see what you all thought of this issue.

Thanks!

Paul Solovyovsky

As a test also install Backup Exec agent on the OS. It may need to quiesce the virtual machine and the backup exec agent may help it with VSS

I use the vmware agent for most of my work but to use GRT it requires the bakcup exec agent installed in the OS.

polizei11

ASKER

Will try

polizei11

ASKER

Paulsolov

Tried that to no avail. Symantec has elevated this to level 2 (whatever that really means) any other ideas in the meantime?

Paul Solovyovsky

Ufortunately I use it with vmware and not hyper-v. I should stand up a lab of hyper v r2 one of these days and kick the tires.

ASKER CERTIFIED SOLUTION

Syed Mutahir Ali

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polizei11

ASKER

You are correct it was a physical disk that was attached to the Hyper-V machine that was causing failures. We attached that disk to another server and Iw as able to backup sucessfully.

Thanks!