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Symantec Endpoint Protection Causes Crash

karinerivet asked
Last Modified: 2013-11-22
We are using Symantec Endpoint Protection version 11 with Windows XP SP2 and SP3 and 3 of our 60 PCs crash every day, minutes after new definition files are downloaded/installed.  On 1 of the PCs I attempted an uninstall/reinstall of Symantec, but the problem persists.  I captured the minidump file from 1 of the PCs and debugged it.  The debugger indicates that there is an issue related to ntkrnlpa.exe.  Using the information provided and the attached minidump file and debugger output can anyone provide any suggestions as to why these 3 PCs are crashing after installing new definitions and how we might resolve it?
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