vista cant update sp2 because propsys.dll corrupt
when i try to update the customers computer sp2 has the system restart and scans the files and it gives me a black screen from hell, and the propsys.dll files is the issue so far. I tried the repair to no avail, i cannot copy a fresh dll into the system32 folder (from vista) have not tried safe mode to copy the dll yet. And the sfc /scannow says it cant fix the corrupted dll. and help please. BTW the system had a virus on it that was removed.
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Hi, maybe a silly question, but did you used an elevated cmd prompt to run Sfc?
OS 64bit?
OS 64bit?
ASKER
yes i did elevate the sfc/ scannow to admin when i ran it, and it gave me that error
ASKER
and it is 64 bit os,or else i would run reimage
ASKER
for those who do not know what reimage is please visit www.reimage.com
kalkaskageek,
I changed the zones for this question from
--Windows Vista
--Windows 64-bit
to
--Windows Vista
--Windows 64-bit
--Microsoft Windows Operating Systems
--Miscellaneous Hardware
--Hardware Components
Vee_Mod
Experts-Exchange Moderator
I changed the zones for this question from
--Windows Vista
--Windows 64-bit
to
--Windows Vista
--Windows 64-bit
--Microsoft Windows Operating Systems
--Miscellaneous Hardware
--Hardware Components
Vee_Mod
Experts-Exchange Moderator
Are you able to rename the propsys.dll file to propsys.hld. If you can, then you should be able to put a fresh copy in.
If Edbedb's suggestion dosn't work run these scanners if not already done so.
Post logfiles if needed
Malwarebytes http://www.malwarebytes.org/mbam-download.php
Hitmanpro64(save xml log) http://www.surfright.nl/en/downloads/
Post logfiles if needed
Malwarebytes http://www.malwarebytes.org/mbam-download.php
Hitmanpro64(save xml log) http://www.surfright.nl/en/downloads/
Have you tried to register the replacement dll using regsvr?
in CMD:
cd \windows\syswow64
regsvr32 c:\[PATH TO REPLACEMENT DLL]
in CMD:
cd \windows\syswow64
regsvr32 c:\[PATH TO REPLACEMENT DLL]
Can you bring up the boot menu (F8 on startup) and restore to "Last Known Good Configuration". Once you are into Windows, try and restore back to a restore point as far back as you possibly can, then perhaps you can install SP2 from there.
ASKER
I have tried the regsvr32 command but the utility errored out on me, saying it couldn't find the file, i will try the to restore back.
ASKER
Okay so i ran Malwarebytes again, and adaware was found 2 traces, removed fine, and hitman pro 3.5 works wonders as it found a rookit, and removed it. But i am still not able to update to sp2 or register the replacement dll. which is porpsys.dll, The restore points prior to a week ago are gone, so that will not work. Any other ideas? The very last thing to do would be grab data and reinstall....
@kalkaskageek
Doublecheck if you had the path to the file and the filename correct, And ofc dont put in the "[ ]" But i guess thats obvious.
If All above does not work your installation is just to corrupt to repair, you will have to reinstall the os.
Doublecheck if you had the path to the file and the filename correct, And ofc dont put in the "[ ]" But i guess thats obvious.
If All above does not work your installation is just to corrupt to repair, you will have to reinstall the os.
1>Did you save the log for Hitmanpro? A rootkit would be very rare on a 64bit OS.
Or open Hitmanpro, settings and history tab. Screenshot if possible :)
2>See if system readiness tool will run
http://support.microsoft.com/kb/947821
Or open Hitmanpro, settings and history tab. Screenshot if possible :)
2>See if system readiness tool will run
http://support.microsoft.com/kb/947821
ASKER
Alright here is a screen shot of hitman
Untitled.jpg
Untitled.jpg
Cool, thanks :)
Check that propsys.dll file out at Virustotal
http://www.virustotal.com/
Try the readiness tool.
Check that propsys.dll file out at Virustotal
http://www.virustotal.com/
Try the readiness tool.
ASKER
I am downloading the readiness tool as we speak, and i will try the link, will post back with info
ASKER
Ok so the hotfix did not work either, the propsys.dll is still corrupt. We are only going to worry about the update if the customer wants it done. And if so he will need to back up files because it will require a reinstall
Looking like a wipe n reinstall :(
Virustotal came back clean on that file?
Virustotal came back clean on that file?
ASKER
yep the file came back clean. i dont know if the customer will want a reinstall, but i did tell sp2 to hide from autoupdates, so he would not run into it. It is a busniess computer and he needs it back soon i bet.
Unless the ram/memory or hard drive is having issues.
Ubcd has utilities to test them:
MemTest for Ram
All hard drive manufacturers diagnostic tests are on cd
Always advisable to get an image or data backup first :)
http://www.ultimatebootcd.com/download.html
Ubcd has utilities to test them:
MemTest for Ram
All hard drive manufacturers diagnostic tests are on cd
Always advisable to get an image or data backup first :)
http://www.ultimatebootcd.com/download.html
ASKER
The customer wants to hide the update, thanks foir the help though.
Question closed
Question closed
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