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Backup Exec user accounts

I just created a user account on Server 2008 and want to allow the user to launch Backup Exec to view the job history page. I created a log on account in Backup Exec for that user. When I log out as the Administrator and log in to the server under the new account, it won't let me start backup Exec. I get "access denied" on the new account and when I try to log on as the Administrator in Backup Exec I get a "security specific error occured".

Thanks in advance for your help.

ASKER CERTIFIED SOLUTION

Jei-Kanchanawong

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kyleboca

ASKER

It is version 12.5. I was able to log on to the backup exec media server using the administrator account while in the user account on the server and it would run. I have since changed the password for the administrator account. The dialog doesn't say access denied when I try as the administrator but says a "security package specific error occured". Before I changed the pass word for the Admin account I could at least launch Backup Exec from the other account, now only when I am logged in to the server as the Admin.

Jei-Kanchanawong

Usually with a changed password check your services. When backup exec gets installed it saves the user name and password for the services.

See if you can start/restart the service. If not double click on the service and try to edit the password.

kyleboca

ASKER

I changed the password for the services also.

Jei-Kanchanawong

When you restart the services they came back error free?

SOLUTION

jakirkhan

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kyleboca

ASKER

According to jakirkhan's link, the user must have administrative privledges and that is not the case and is probably the problem. I will have to install the remote manager. Thanks for your help guys! I appreciate it.