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troubleshooting Question

digital sender 9100c, sent fine before, now doesnt

Avatar of Bryon H
Bryon HFlag for United States of America asked on
4 Comments1 Solution901 ViewsLast Modified:
we had to reinstall gfi faxmaker, and now our hp digital senders dont work.

i know very little about hpds's, this is for a client of mine

i do know they are pulling from the central address book manager (hp software running on a pc)

the people load documents, press "fax" and pick a name.  the names have phone numbers.  they hit send, and it looks physically correct but electronically it does nothing.

maybe my smtp sink or something - dont know, looking for ideas here.

if i use outlook to send an email to phonenumber@faxmaker.com, it goes out the phone line properly.
if i send a fax to their fax number, it receives and gets routed by OCR properly
so at least GFI faxmaker is apparently working...


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