Windows 7 - BSOD

Sean Clarke
Sean Clarke used Ask the Experts™
on
Hi,

Just started getting the blue screen of death on a fairly new (6-8 weeks old) installation Windows 7 32bit.

The diagnostic is below - can anyone help me with this.
I can post the dump files if required....

Problem signature:
  Problem Event Name:      BlueScreen
  OS Version:      6.1.7600.2.0.0.256.48
  Locale ID:      2057

Additional information about the problem:
  BCCode:      d1
  BCP1:      00000002
  BCP2:      0000000A
  BCP3:      00000001
  BCP4:      8BEEE60D
  OS Version:      6_1_7600
  Service Pack:      0_0
  Product:      256_1

Files that help describe the problem:
  C:\Windows\Minidump\070210-26800-01.dmp
  C:\Users\Sean\AppData\Local\Temp\WER-42026-0.sysdata.xml

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Top Expert 2010

Commented:
reasons can be many...
dump files required + system log info
Sean ClarkeOwner / Manager

Author

Commented:
Here are the dump files refered to in the message
070210-26800-01.dmp
WER-42026-0.sysdata.xml
Most Valuable Expert 2015

Commented:
It could be a driver problem, bad RAM or a bad pagefile. Set your pagefile to nothing, reboot, then set it back to the original value and reboot again. Check if the issue is gone. As pagefiles are kept on the HD, it could also be an issue with the HD or it's file-system. So you should also test your HD using it's manufacturer's diagnostic utility, and if that finds no faults, run chkdsk /x on all the drive-letters. Also run memtest 86+ to test the RAM. You'll find those tools on the UBCD:

http://ultimatebootcd.com

If it's being caused by a driver you can also zip you'r last 3 *.dmp files and upload them via the link below:

http://www.ee-stuff.com/
Can you give more details before the crash: Recent installations, etc. and also

Zip there files located here and upload them here.

  C:\Windows\Minidump\070210-26800-01.dmp
  C:\Users\Sean\AppData\Local\Temp\WER-42026-0.sysdata.xml

Try running a system file check by:
1#
Start Button-> Search-> Type "cmd.exe"
Wait for search to find "CMD"
Next, right click cmd.exe and select "Run as Administrator"
Type: sfc /scannow and paste the results here for everyone to see.

#2 if you bluescreen while running again
Enter "Safe Mode" and select command console and type sfc /scandisk from there.


The more info you can give to better inform us. The better we can help you out.

Top Expert 2013
Commented:
your dump relates to :  The process i8042 Port Driver belongs to the software i8042 Keyboard and PS/2 Mouse Port Driver or Microsoft Windows Operating System by Microsoft Corporation (www.microsoft.com).
try another keyb/mouse
Sean ClarkeOwner / Manager

Author

Commented:
Hey spot on - swapped the keyboard and mouse and it's all stable again - no sure why as it was just a basic keyboard and mouse but hey all is good now - thanks
Top Expert 2013

Commented:
tx for the feedback ...

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial