Error in Outlook with Exchange 2010

Arabsoft_AD used Ask the Experts™
Dear All,

I have Exchange 2010 server and outlook 2007 clients, emails are send and received without problems but when the users press on Send/Receive button in outlook, the attached problem appear.

How to solve this issue, please help


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Your problem sounds very much like the one described in the following Microsoft Knowledge base article, which is caused by a problem with the off-line address book.

The article also has a solution for your issue, please let me know if this helps.

BusbarSolutions Architect

this is because Outlook cannot download OAB, did you configure OAB and web distribution and configure the internal URL and external URL for OAB virtual directory
Top Expert 2010


this is a complete breakdown of 0x8004010F error - Why this happens and various things you can do / check to fix it.

Let me know if this works.
Please check if cache mode is configured in outlook, if yes then remove it and check.
Try this Exchange System Manager:
Goto Recipients->Offline Address Lists->Default Offline Address list, right click and select rebuild.

That's all. It works fine now.
If you have Outlook configured to download the Offline Address List you may periodically see this problem.

If you get this error you need to (re-)tell Outlook where to download the Offline Address List from by doing the following:

Send/Receive Settings;
Define Send/Receive Groups;
press Edit button;
press Address Book Settings;
click OK twice to get back to Send/Receive Groups window;
press Close button;

After restarting Outlook you should not see this error anymore.

If you still get the problem after doing this, your MAPI profile may be corrupt and need to be recreated, like so:

Click Start, point to Settings, and then click Control Panel.
Double-click the Mail icon.
In the Mail Setup dialog box, click Show Profiles.

If you want to be able to select a specific profile each time you start Outlook, click the General tab, click Prompt for a profile to be used, and then click Add.
In the New Profile dialog box, under Profile Name, type a descriptive name for the new profile, and then click OK.
In the E-mail Accounts dialog box, select Add a new e-mail account in the e-mail options, and then click Next.
Click the type of server that your e-mail account works with, and then click Next.
Complete all of the required fields, including those that are on the tabs that appear after you click More Settings.
When you finish providing the required information, click Finish.

I hope this helps.

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