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troubleshooting Question

BESX allocating new handset to user

Avatar of RobKanj
RobKanjFlag for United Kingdom of Great Britain and Northern Ireland asked on
ExchangeBlackBerry ProgrammingSBSEmail ServersBlackBerry
4 Comments1 Solution891 ViewsLast Modified:
Hi Experts
I'm stumped and I'm hoping this is a easy one.....
I have a user allready setup on BES Express on SBS 2008. Everything works fine with tailored IT policies and tweaks in his font style, size and disclaimer all setup.
He has been allocated a new 9700 handset and I want to migrate him to the new handet that has the new PIN and IMEI. How do  do this within BES Express (i use the web console)?
Previously I have been deleting the user entirely, refreshing BESX and then adding the user again...going through the "Enterprise Activiation" on the handset and then setting up all the confgs from scratch.
Is there anyway to just retain the user and just allocate the new PIN - happy to generate a new password for him to start the "Enterprise Activation" process on his handset.
I attach a screenshot of the basic task that is available to me
Thanks in advance and time in reading this question
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