Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

Professional Opinions
Ask a Question
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

troubleshooting Question

Compaq cq60-313sa constantly freezes

Avatar of Darren Sharples
Darren Sharples asked on
Laptops Notebooks
3 Comments1 Solution531 ViewsLast Modified:

I am looking at a laptop for a friend, originally I was told that after an upgrade of norton antivirus it started to freeze a few minutes after startup.

I got hold of it and noticed it was freezing whilst booting also.  I finally got it started and after a few freezes I got uninstalled in safemode but after a while it was still happening so I booted into the recovery screen and reset back to the factory image.

Again it started to freeze and it took me about 7 freezes before I manage to initially get it booted into windows.  I have ran the hard drive diagnostic in the bios, it passes the quick test and then gets to 80% of the comprehensive test, hangs for a bit and then turns itself off.

It gets really hot around where the power adapter plugs into so I'm not sure if it might be overheating
Avatar of nwtechdesk
nwtechdeskFlag of United States of America image

Our community of experts have been thoroughly vetted for their expertise and industry experience.

This problem has been solved!
Unlock 1 Answer and 3 Comments.
See Answers