Vodafone Mobile Connect Error Code 619

mail2clk used Ask the Experts™
I am receiving an error code RAS 619. The Vodafone software is 9.4.6. Does anyone have any suggestions? i've reinstalled the software a number of times and removed any multiple modems found.
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Please refer to the quick guide
If no connection can be opened
– Wait a few minutes and try to connect again.
This is most often a temporary problem, especially if an ‘Error 631’ or
‘Error 619’ is referenced
– Select ‘File/Exit’ to exit the Vodafone Mobile Connect Lite
software completely, and then re-start it again
– Re-start your computer
– (Windows) Click ‘Manage Devices’, select your device, click
edit and then select a different network preference on the
Network Preference tab page, eg. ‘3G Only’
– (Mac) Start the Vodafone Mobile Connect software, and
select one of the other options in the lower part of the main
window, eg. ‘3G Only‘
– If you are using a VPN (Virtual Private Network), contact
your company IT administrator.
Roshan MohammedCloud Engineering Officer

As a process of elimination, could you please test on another pc?
Uninstalled Vodafone Mobile Connect and installed the Vodafone Mobile Lite. Works well and is holding the connection.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial