Unable to reset Dell Powerconnect 6248 to Factory Defaults

davidcj79
davidcj79 used Ask the Experts™
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I am attempting to reset a Dell PowerConnect 6248 to factory defaults.  I have issued the following command from enable mode:

clear config

I then attempt to copy the running-config to startup-config by issuing the following command:

copy running-config startup-config

it appears to save the running-config to the startup-config, because I can issue a show running-config and it appears to have reset the config, but when I issue the reload command to reboot the switch the factory-default config appears to have been wiped out

I also tried resetting the config by selecting the "Start Boot Menu" option and selecting option 10, "Restore configuration to factory defaults", but this does work.

The switch is running older firmware - 1.0.0.27.

Any advice / guidance as to how I can troubleshoot and resolve this issue would be greatly appreciated.

Thanks,

David J.
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Commented:

Try reset by hardware

The pinhole reset button is on the front panel.

Press it for a few time to reset
In order to reset a 6248 to Factory settings you need to do a couple of things. And you must be consoled into the switch

1st use the following commands

delete startup-configuration
reload

If it say anything about the config not being saved, tell the switch to proceed with reload.

When the switch is booting you will reach a section where you are presented with two choices. That look like this. Select 2-Start Boot Menu

1 - Start operational code.
2 - Start Boot Menu.
Select (1, 2):2

You will arrive at a menu that looks like this:

Options available
1  - Start operational code
2  - Change baud rate
3  - Retrieve event log using XMODEM
4  - Load new operational code using XMODEM
5  - Display operational code vital product data
6  - Abort boot code update
7  - Update boot code
8  - Delete backup image
9  - Reset the system
10 - Restore configuration to factory defaults (delete config files)
11 - Activate Backup Image
12 - Password Recovery Procedure
13 - Reformat and restore file system
[Boot Menu]

select 8- Delete backup image
select 10-Restore configuration to factory defaults (delete config files)
select 9-Reset the system

This should reset you 6200 series Dell switch(s) to factory settings.
If you run into any issues let me know.

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