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vmware update manager

Sid_F
Sid_F used Ask the Experts™
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I am trying to use update manager on one esx 4.0 host that is a trial license. I can scan the host ok from vcenter and see the updates but when I try remediate I get an error after a few mins, I have selected to remediate one update only to speed up the test but still get VMware vCenter  Update  Manager had an unknown failure.  Check Tasks and Events tab and logs for more details
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Top Expert 2010

Commented:
Try uninstalling the plug-in/reinstalling...let me know; please also post a screenshot of the error.

~coolsport00
Most Valuable Expert 2015

Commented:
What OS are you running the update manager on? I've had issues with Windows 7 when using the older, un-updated version of update manager. I had to install the VMware Client and update manager on an XP box first, then do all the updates on the VMware ESXi server, then logon to the ESX server using the web-connection and download the new version of the client and updater (which is then updated), and install that new version on the Windows 7 PC. After that everything worked OK.

Author

Commented:
the o.s running vcenter and update manager is 2008 server. I am accessing vcenter via vsphere on windows XP. I don't see an option to remove the update manager plugin from vsphere, do you mean remove update manager from the vcenter machine and reinstall?

Author

Commented:
vcenter image
vcenter.JPG
Top Expert 2010

Commented:
Are you logging into the vCenter Server and then using vSphere Client while logged into the vCenter Server? Try uninstalling Upd Mgr from Add/Remove pgms then reinstall. Are you trying to remediate a host or VM? If a VM, and the VM doesn't have VMware Tools, you will notice that error (see Rel Notes: http://www.vmware.com/support/vsphere4/doc/vsp_vum_40_rel_notes.html). If your vCenter Server and/or Upd Mgr Server are on a VM, and you're trying to remediate the host it's on, it seems that may fail (see: http://kb.vmware.com/kb/1017979). Is host in Maint Mode? Try exiting Maint Mode, reboot the host, rescan it, then retry remediation.

~coolsport00

Author

Commented:
I'm using vsphere client to connect into vcenter, I'm doing updates for esx host only, all vms are powered off and esx is in maintenance mode, I checked the logs and can see conflicts for dependencies not installed. I came across this article. Now to find what release of update manager I'm using and if I can get a newer version if possible while using the trial version

After host patch scan the Patch Details window might display misleading information
When you scan a host in a clean state against a patch baseline that contains conflicting dependencies, the Patch Details window might display misleading information. For example, suppose the patch baseline contains patches A, B, and C. Patch A depends on patch B, and patch B is in conflict with patch C. When you select patch A in the Patch Details window, the conflict-related information is displayed at the bottom of the window: Following update dependencies conflict with host: B. However, patch C, which is in conflict with patch B is not displayed in the Patch Details window. If patch C is not installed on the host, the patch dependency from patch B does not conflict with the host as reported in the Patch Details window.
This issue is fixed in this release.
Top Expert 2010

Commented:
OK...I understand you're using vSphere Client to log into vCenter...but where are you using vSphere Client...on your workstation or directl on the vCenter Server?

Hmm...ok; you should be able to download the most current version of vCenter, which is now 4.0 U2 on their site. Let me know...

~coolsport00
Commented:
Got it working, two possible causes, my dns on vcenter was pointing to a powered off vm, although I was still getting up web pages so thought it should be something else, also changed internet browser security feature in windows 2008 to off. Then used the stage option for one update only (note they seem to be in dependent order so when selecting one update make sure to select the first in the list)
The update came down fine and I was able to remediate. Tried it for all other updates, it seemed to hand on 33% for quite some time but did eventually install and automatically reboot
Top Expert 2010

Commented:
Ok...glad to hear :)

~coolsport00