We are about to spend a fourtune on Kaseya - are we right to do so?
Hi guys after 10 years of IT support we have realised we are doing things the hard way and thanks to software and broadband catching up theres a few manage service provider type software out there. We've had a personal demo of Kaseya and it certainly seems to do everything we want, the thing is we are only a small company so spending £30-40 per licence for nearly 200 devices is an obvious issue.
we need to have proper system monitoring, ticketing, remote control, be able to schedule timed tasks/events and also simple reporting to give to the clients every month.
Although Kaseya clearly has a great product does anyone know of anything as good (or even better) for more reasonable prices? or m I doing hte right thing and pressing on with kaseya as an investment in quality rather than another bit of cheap software that promises loads but doesn't deliver?
thanks loads for any input
John Bryan
we need to have proper system monitoring, ticketing, remote control, be able to schedule timed tasks/events and also simple reporting to give to the clients every month.
Although Kaseya clearly has a great product does anyone know of anything as good (or even better) for more reasonable prices? or m I doing hte right thing and pressing on with kaseya as an investment in quality rather than another bit of cheap software that promises loads but doesn't deliver?
thanks loads for any input
John Bryan
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
You might take a look at N-Able. They are based in Ottowa and won a recent 5 start channel award.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Oh, and it sounds like your an MSP. Many of the top users are owners of MSPs and use Spiceworks to manage their operations. Lots of good posts and how-tos on using Spiceworks across your client base.
I work for a support company supporting thousands of clients all over the UK and we use Kaseya. It is great for what we need, we have instant easy access to remote clients, we provide weekly reports to them showing them the state of their networks and we can fix problems before they arise as we receive alerts from their systems. You can get instant access to the spec of machines, disks etc and you can also develop it further to report on the state of backups and whether AV is up to date or not.
I haven't used nay other kind of similar software so Ican't comment on that but I would certainly recommend Kaseya.
I haven't used nay other kind of similar software so Ican't comment on that but I would certainly recommend Kaseya.
Which sort of reporting do you require?
L