Vista won't recognize external usb sound card

wendy823
wendy823 used Ask the Experts™
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Hi All -   I am using an c-media usb external sound card to connect my logitech speakers to my computer.  When I went to reinstall the driver I get an error message that the "c-media device does not exist.  please plug in the device".

The device IS plugged in.  The power light is not on. HOWEVER, when I touch the speaker cables to the ports on the card (line in, line out, etc) I can hear static sounds from my speakers.  Which tells me that the card is getting power and therefore IS plugged in.

I'm running vista business and this card this driver has worked with these speakers perfectly for 5 years.  Any ideas?

thank you!
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Most Valuable Expert 2015
Commented:
Try other USB ports, and also try it on another PC. If the device gets power that doesn't mean it is still working.

Author

Commented:
Gotcha - I've tried on other ports - same thing - but let me try it on another pc..
It seems that your USB sound card is defective try to bring it to your supplier for a check. Also make sure you didn't drop it.

Author

Commented:
Thank you, guys.   For $30, I'll just buy another card.

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