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SBS 2003 Remote Workplace disconnectiing after 20mins

timb551
timb551 used Ask the Experts™
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Hi

I have a strange and quite annoying issue with 1 PC on my office network.

All PC's are setup to work through the SBS remote workplace connection and all work fine apart from one which has an annoying timeout issue.  When the user is accessing it it times out and disconnects after 20 mins.  Now i have seen various articles on this over the web and have made various registry changes on this PC to try and stop this but to no avail.

The user is getting quite rightly annoyed as he does remote presentations and as you can imagine having to reconnect every 20 mins is not very professional.  Any ideas?

thanks
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Distinguished Expert 2018

Commented:
Disable any offloading that the NIC offers (TCP offloading, chimney offload, etc)
Update NIC drivers
Replace any patch cables
Try a different port on the switch
Swap out machines to eliminate the possibility that the network cable run is bad. If the problem follows the machine, then you may have a bad NIC. Replace it. If the problem appears on the new machine, pull a new network drop
Again, if the problem stays with the machine and none of the above has helped, re-install windows.
timb551IT Manager

Author

Commented:
I understand what you are saying but when in the office the user doesnt have any issues with disconneting from the server.  Its just remote access into it.
Distinguished Expert 2018

Commented:
Understood. But RDP is network intensive which means minor interruptions in network activity can cause RDP to drop a connectoin whereas a "local" connection, such as an SMB connection from a client to a server, will quietly re-attempt, reauthenticate, reconnect, and it appears to the user that the file took 5 seconds longer to open. Particularly common with TCP offloading issues.
timb551IT Manager

Author

Commented:
Ok but its always on the 20 min mark.  I would understand if it was a random time then possible interruptions could be to blame.
IT Manager
Commented:
Any ideas?

timb551IT Manager

Author

Commented:
No helpful response.