Lotus Notes User Can't Open Client

Brian B
Brian B used Ask the Experts™
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I am not that familiar with Lotus Notes, so please bear with me. User has Notes version 5.0.4a. Problem is with two users, when they start their notes client, they get the following error "This database is being used by someone else. In order to share a notes database, all users must use a Domino server instead of a file server". Researching this error, I find very little and most of it is related to the whole notes database and not individual users.

All other users have a different problem. They can log in, but can't just click the mail icon. If you go and open their database manually, then they can access their mail.

So I don't know if these problems are related, but really I'm concerned about the first issue as it is preventing them from getting to their mail totally. I have restarted the notes server and that didn't help.
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Commented:
About first issue:
That happens when someone opens a server's NSF (Notes database) using file system (e.g. Windows explorer) instead of Notes client's open database dialog.
But that should've stopped when you restarted your server, so it seems like something else is locking your files. Have you installed an anti-virus on your server recently?

About second issue:
Have you tried to remove and then again add mail db bookmarks from their notes clients?
Brian BEE Topic Advisor, Independant Technology Professional

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Commented:
First Issue: They have AV on the clients and the server, but this is not new. I will try disabling it out of interest.

Second issue: I will try that, thanks!
Top Expert 2007

Commented:
5.04 is really ancient and hasn't been supported for years. If possible, it would be a good idea to upgrade as it may solve a lot of u= issues.

I would also check the log.nsf on the server to see if there are any errors.

I hope this helps !
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Brian BEE Topic Advisor, Independant Technology Professional

Author

Commented:
I disabled the AV on the server and also did a dbcache flush, but it didn't help.

As for the version, I know its old. The client has been holding on to this and their Novell 6.0 network as long as possible. Now the Novell server has crashed and all these problems have started.
looks like the data directories are mixed up.

What you need to to check, is the notes.ini setting for the datadirectory.  Each concurrent user should have his own data directory, otherwise you willl get the problems you found.

For the mail icon to work, the location of the mail file specified in the location document should be correct.

But your first priority should be to check the clients data directories, as specified in their notes.ini's

please report back what you found!
Top Expert 2007
Commented:
If they are using shared directories or user dirs in Novell, and their notes.ini or profile information was there, then you are going to have to reinstall all the notes clients locally or to another server with user dirs, since they no longer have access to the corrdct info.

Check the notes.ini to see where the data dir and notes data dir is located.

If it was pointing to the server, you are going to have to reinstall the clients.

I hope all the IDs are local.

Brian BEE Topic Advisor, Independant Technology Professional

Author

Commented:
I think I have all the IDs. The issue seems to be that some of the information was stored on the (now dead) Novell server. The problem right now is the issue seems to be spreading. USers who were functional are now getting these "database is in use" errors.

I'm trying to use backup IDs, but those cause certificate issues. We'll just hve to keep plugging away.
hey TBon2k, where were the data dictionaries stored?

btw, the old IDs need not be a problem, if the Domino server is up, the client can pick up the new certificate from the public name and address book.  You should have the server up anyway...

remember, we are here to help, do not hesitate to ask questions.  Also, to keep us experts happy, we really like feedback!
other idea: you can move the notes client dir to another place, as long as you update the notes.ini, it's no problem
Brian BEE Topic Advisor, Independant Technology Professional

Author

Commented:
Thanks for all the feedback. I will continue to work to get this going, but I think this is all the information I need for now. I will open another question if problems persist.

Thanks!

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