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Use the help guide and resync the phone at the server using a USB cable.<br />
This should get it to repush the key to the phone.<br />
<br />
Basically you need to remove and re-add the users. Sometimes this is troublesome and the settings wont push properly over the air so its easier to do with a USB at the server.<br />
<br />
Its been a few years since I messed with Blackberry server but I remember it was a nightmare and their tech support was useless
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Use the help guide and resync the phone at the server using a USB cable.
This should get it to repush the key to the phone.

Basically you need to remove and re-add the users. Sometimes this is troublesome and the settings wont push properly over the air so its easier to do with a USB at the server.

Its been a few years since I messed with Blackberry server but I remember it was a nightmare and their tech support was useless

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I´ll do that.....<br />
And about the SRP - Unknown???,,
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I´ll do that.....
And about the SRP - Unknown???,,

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I just recenty updated my Blackberry Enterprise Server to sp 7 (version 4.1.7.20), after the update, I had no sync, and I have no clue what is the problem....<br />
The SRP status is Unknown..... and also I noted that before I had lots of BlackBerry services running and now I only have one service running, but I think this is normal....<br />
<br />
What can it be??? 
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I just recenty updated my Blackberry Enterprise Server to sp 7 (version 4.1.7.20), after the update, I had no sync, and I have no clue what is the problem....
The SRP status is Unknown..... and also I noted that before I had lots of BlackBerry services running and now I only have one service running, but I think this is normal....

What can it be??? 

BlackBerry Enterprise Server SRP Status unknown and not syncronizing

Enterprise software, also known as enterprise application software (EAS), is computer software used to satisfy the needs of an organization, including businesses, schools, interest-based user groups, clubs, charities, or governments. Services provided by enterprise software are typically business-oriented tools such as online shopping and online payment processing, interactive product catalogue, automated billing systems, security, enterprise content management, IT service management, customer relationship management (CRM), enterprise resource planning (ERP), business intelligence (BI), project management, human resource management (HR), manufacturing and supply chain management, enterprise application integration (EAI), and enterprise forms automation. Enterprise software is often available as a suite of customizable programs that require specialist capabilities.

Enterprise Software

BlackBerry is a line of wireless handheld devices and services designed and marketed by BlackBerry Limited. BlackBerry devices can record video, take photos, play music and also provide functions such as Web-browsing, email messaging, instant messaging, and the multi-platform BlackBerry Messenger service, and specializes in secure communications and mobile productivity.