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troubleshooting Question

Acronis backup and recovery advanced - recover files from tape - Volume backup

Avatar of c00kie88
c00kie88Flag for Australia asked on
Storage SoftwareAcronis
5 Comments1 Solution1263 ViewsLast Modified:
Hi all,

I purchased acronis backup and recovery 10 advance and use it with my tape autoloader to perform volume backup.
I have created centralized vault from storage node option/menu which refer to my autoloader
All my backup/archive store in centralized vault.

Backup process works good, but i'm having a problem restoring.
From the volume backup i do every night, i can't restore specific files/folders. If i want to restore specific files/folders, i have to restore the entire volume.
I have spent 3 days with the Acronis technical support, but no luck.
They reckon you can't restore specific files/folders from volume backup if you are using tape..

Is it true? what do i do wrong?
I have read acronis user guide but can;t find anything.

If i want to restore specific files/folders, i have to use "files backup" option instead of "volume/disks" option.

Please help.. am i missing step here? or i'm totally stupid..

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