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Acronis backup and recovery advanced - recover files from tape - Volume backup

Hi all,

I purchased acronis backup and recovery 10 advance and use it with my tape autoloader to perform volume backup.
I have created centralized vault from storage node option/menu which refer to my autoloader
All my backup/archive store in centralized vault.

Backup process works good, but i'm having a problem restoring.
From the volume backup i do every night, i can't restore specific files/folders. If i want to restore specific files/folders, i have to restore the entire volume.
I have spent 3 days with the Acronis technical support, but no luck.
They reckon you can't restore specific files/folders from volume backup if you are using tape..

Is it true? what do i do wrong?
I have read acronis user guide but can;t find anything.

If i want to restore specific files/folders, i have to use "files backup" option instead of "volume/disks" option.

Please help.. am i missing step here? or i'm totally stupid..


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eabeukes

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i can't mount centralized managed vault..very funny as when i read the user guide , i supposed to be able to mount centralized managed vault.

This is mad..what's the adv of volume backup than files backup? is it only for boot up purpose?
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i will give a try and get back to you..

last night i tried to do files backup using acronis (my files = 600 GB) and it crashed my server big time..

damn..
Hi all,

Just received confimation from acronis:

1. they do not support retention rule for tape library

2. Can't restore files from volume backup

as conclusion, i have requested a refund from my supplier as this product is a dead end for me.

Thank you for all the help