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troubleshooting Question

BT relaying denied outgoing email problems - Outlook 2010

Avatar of serenavh
serenavh asked on
OutlookEmail ServersEmail Protocols
5 Comments1 Solution1657 ViewsLast Modified:
I operate a very small business and I have just transferred my email and web hosting from Mamut Active 24 to BT (I have no idea whether either of these are any good but read good reviews of BT before switching?).
In trying to set up my email address (my own domain email address - now an alias of my btconnect email address) on my PC with Microsoft Outlook 2010 I am unable to send outgoing messages - the error comes back "relaying denied".

BT have advised me to use pop3@btconnect.com as my incoming server and mail.btconnect.com as the outgoing server. I have done so.

I spoke to BT last night who said that as I was not using BT broadband that they could not guarantee that my outgoing emails would be sent. I travel a lot (mainly in Europe) and it seems to me to be rediculous to not be able to guarantee that emails will be sent anywhere other than where BT broadband is being used?

Would appreciate any help/advice. There are secondary email accounts on my domain which are working fine (with MacBooks) but I do not know whether to change back to Active 24 if I cannot send emails with BT or whether it is an initial set up problem or if not Active 24 or BT who is a good email hosting service?

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SteveFlag of United Kingdom of Great Britain and Northern Ireland imageArchitect/Designer

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