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troubleshooting Question

trueport.sys bsod

Avatar of gnomer001
gnomer001 asked on
Windows XP
10 Comments1 Solution1060 ViewsLast Modified:
Dear EE,

Tried searching for trueport.sys in the knowledgebase, but could not find anything. Tried the internet (googled it) and same result. Our debugger is refering to a .sys file that does not exsist?! .... Any ideas? Crashreport has been included:
---
Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP:
trueport+b606
b888a606 0fb680bc000000  movzx   eax,byte ptr [eax+0BCh]

TRAP_FRAME:  ba2c736c -- (.trap 0xffffffffba2c736c)
.trap 0xffffffffba2c736c
ErrCode = 00000000
eax=00000000 ebx=889a1c00 ecx=00000000 edx=00000000 esi=889a1cb8 edi=889850f8
eip=b888a606 esp=ba2c73e0 ebp=ba2c741c iopl=0         nv up ei pl zr na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010246
trueport+0xb606:
b888a606 0fb680bc000000  movzx   eax,byte ptr [eax+0BCh]    ds:0023:000000bc=??
.trap
Resetting default scope

CUSTOMER_CRASH_COUNT:  2

DEFAULT_BUCKET_ID:  DRIVER_FAULT

BUGCHECK_STR:  0x8E

PROCESS_NAME:  winlogon.exe

LAST_CONTROL_TRANSFER:  from b888cfcd to b888a606

STACK_TEXT:  
WARNING: Stack unwind information not available. Following frames may be wrong.
ba2c741c b888cfcd 88e88378 00000003 889850f8 trueport+0xb606
ba2c7430 b888e6ba 889850f8 00000000 889a1c00 trueport+0xdfcd
ba2c7448 b888e7de 88985040 889a1c00 889a1c00 trueport+0xf6ba
ba2c745c b888e8c8 88985040 889a1c00 88985198 trueport+0xf7de
ba2c7478 b888a177 88985040 889a1c00 80562348 trueport+0xf8c8
ba2c7494 804ef199 c0000010 889a1c00 889a1cb8 trueport+0xb177
ba2c74b8 80526dd7 889a1cb8 889a1c00 889a1cdc nt!IoSynchronousPageWrite+0xb3
ba2c74d8 80526f47 88985040 88985858 857fc008 nt!RtlIpv4StringToAddressW+0x163
ba2c74f4 b888e61e 88985040 00000002 00000001 nt!NormalYearDayToMonth+0xc7
ba2c751c b888e8d1 88985040 857fc008 88985198 trueport+0xf61e
ba2c7538 b888a177 88985040 857fc008 80562348 trueport+0xf8d1
ba2c7554 804ef199 c0000010 857fc008 857fc0c0 trueport+0xb177
ba2c7578 80526dd7 857fc0c0 857fc008 857ed5c8 nt!IoSynchronousPageWrite+0xb3
ba2c7598 80652012 88985040 88985858 85a20ce0 nt!RtlIpv4StringToAddressW+0x163
ba2c75b8 806521be 8055a45c 85a20ce0 00000007 nt!CmpCloneHwProfile+0x9b6
ba2c75d4 80652527 857ed5c8 857ed7ec 00000000 nt!CmpFreeAllMemory+0x33
ba2c75fc 806513df 00000001 ba2c76e4 ba2c7768 nt!CmpCmdHiveClose+0x18
ba2c76d0 805413fc 00000002 00000004 20000003 nt!CmpMoveBiosAliasTable+0x4db
ba2c76e4 80500ff1 badb0d00 ba2c775c 0006f174 nt!RtlIpv6StringToAddressExW+0xee
ba2c7830 805413fc 00000002 00000004 20000003 nt!IopStartNextPacketByKeyEx+0x2c
ba2c7844 7c90e514 badb0d00 0006f168 00000003 nt!RtlIpv6StringToAddressExW+0xee
ba2c7858 00000000 00000000 00000000 00000005 0x7c90e514


STACK_COMMAND:  kb

FOLLOWUP_IP:
trueport+b606
b888a606 0fb680bc000000  movzx   eax,byte ptr [eax+0BCh]

SYMBOL_STACK_INDEX:  0
SYMBOL_NAME:  trueport+b606
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: trueport
IMAGE_NAME:  trueport.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  49c97153
FAILURE_BUCKET_ID:  0x8E_trueport+b606
BUCKET_ID:  0x8E_trueport+b606
Followup: MachineOwner
---

Thanks in advance for your support.
ASKER CERTIFIED SOLUTION
Avatar of Jonvee
Jonvee

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