Office 2007 formating issues

adamchampion
adamchampion used Ask the Experts™
on
HI,

I have a number of documents that when I open on XP they appear correctly but when I open them using Windows 7 they do not appear or print correctly.  I have checked all the obvious settings (Line spacing etc)

The font is Gautami.

Any help would be great

Thanks,

Chris
Windows-7-And-XP-Screen-shot.docx
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Chris BottomleySoftware Quality Lead Engineer
Top Expert 2011

Commented:
LOoks to me as though you want the view tab, document views panel and the print layout.

Chris

Author

Commented:
Hi Chris,

Both print screens are being viewed in print layout.  The line spaceing is set to 1.5 in the document and has been opened from the same location.

Thanks,

Chris


Chris BottomleySoftware Quality Lead Engineer
Top Expert 2011

Commented:
Okay then sorry about that because I see this when I look closer.

I would suggest they are not the same document as in teh windows 7 snapshot the page before is landscape layout which affects the zomm on all viewed pages.

Chris
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Author

Commented:
It's the same document.  Some pages are landscape and others are portrait.

The document it’s self has gone from being  15 pages to 28 pages.  I think it's a windows 7 thing but not 100% sure.  I haven't be able to find anything on the internet either.

Chris
Will SzymkowskiSenior Solution Architect
Most Valuable Expert 2015
Top Expert 2015

Commented:
Might be a long shot but I have run into similar issues between XP and Win7 and using a different print driver PS worked for XP and PCL worked for Win7.

When you do a print preview in Win7 does it display it correctly?
There can be some compatibility issue with the document. I suggest you to save the document in .doc format and then open with Windows 7.
Chris BottomleySoftware Quality Lead Engineer
Top Expert 2011

Commented:
Okay, I didn't realise that issue till you pointed it out.  Unfortunately I have no idea then of a cause!

Chris

Author

Commented:
Spec01 - When you go into print preview on both windows 7 and XP the pages are displayed as shown in the screen prints.
ComputerBeast - The files was a .doc but I thought trying to save it in a later version of Office may resolve this.

Chris
That is not a font issue. In your word application line spacing default is (1.0).

Windows XP word having default line spacing.

But the Windows 7 word line spacing may be 1.5 or 2.

It is a problem. OS is not an issue.

In the attached file i have copied the sample screenshots for your understanding.
Linespace.doc

Author

Commented:
I have checked line spacing on both XP and 7 and they are both 1.5.  I have attached some screen prints.
 Just to clarify this is the same document stored in the same location.  One has been opened in Windows 7 (the problem one) and one has been opened in XP (Working).  Both versions of Office is 2007.

Chris

Line-spacing.docx
GrahamSkanRetired
Top Expert 2012

Commented:
Are all the format settings for the selected paragraphs in the Win7 version the same? The vertical spacing seems OK on the middle one.

It might be a Style issue. What is the style being used, and have you tried changing its settings?
GrahamSkanRetired
Top Expert 2012

Commented:
Also, have you tried changing the current printer? If you only have one physical printer, you could set it to the Microsoft XPS document writer.
Are you using the same Normal.dotm template on both computers? If not, then I suggest that you copy the working Normal template to the Windows 7 machine and see if that helps.

Dawn Bleuel
Word MVP

Author

Commented:
Graham - Both of the styles are the same.

dlc110161 - I have replaced both normal.dotm on both the XP and Windows 7 Machines.  This still appeared the same.

I have tried the same document on a number of other windows 7 machines and the problem is the same on these.  These machines are all new builds with Office Standard installed on them.

Chris
GrahamSkanRetired
Top Expert 2012

Commented:
Is it possible to post a sample here, rather than a picture, so that we can test it in different environments.

Author

Commented:
Here you go Graham.  I think this is a font issue as when I type a new document in Gautami it does the same.  Any ideas?
Thanks,
Chris

Test.docx
Ahhh -

Gautami is one of the fonts that allows the New OpenType font options, which means that it can get pretty "flowery". Therefore in Windows 7 it uses more of the line spacing to create the text. If you place your cursor in a line and watch it blink, you can see how much taller and longer it is than the text. Windows 7 has the ability to take advantage of the full features of the OpenType font features.

The attached image shows the two paragraphs - single spaced.

I don't have the Gautami font, but I do have Gabriola, so I can show you what I mean. See the attached image.

Dawn Bleuel
Word MVP
SingleSpaced.gif
Gabriola.gif
Retired
Top Expert 2012
Commented:
Yes. I am sure that it is an issue with the Gautami font. The version number has jumped from 1.21 to 5.02. In XP, the font is indistinguishable from Arial, but under Windows 7, both in Word and in Excel, there is a lot of vertical space.

Incidentally, the paragraph style is 'Normal', in which the default spacing is 1.5 lines, so you may want to change that style.

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