Issue with XP Network drivers for Dell GX270

mochajava76
mochajava76 used Ask the Experts™
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I reinstalled XP on a Dell Optiplex GX270.
The audio and video drivers self-installed but I am having trouble with the network drivers.
I tried the drivers I had on disk (R132254.exe) and they did not install – there was still a yellow question mark on the Ethernet Controller on Device Manager.
I tried the latest from dell.com (R87461).  The self-extraction created the folder in \Dell\Drivers\R87461, and the InstallShield Wizard runs, but after running setup.exe it still did not seem to install properly.  I still have the yellow question mark.

The readme directions refer to a \drvinst folder, but from the command line I only see the \R87461.exe, not a folder.  

Thanks for your help!

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could be that the NIC is not functional anymore?

Most Valuable Expert 2015

Commented:
Make sure that you install the PC's chipset drivers before installing any others.

To check if the NIC still works, boot the PC using a LiveCD like PuppyLinux, and if you can connect then the hardware is OK. If you can't connect, it is bad.

http://www.puppylinux.org/
Wesley MillerComputer Network Analyst

Commented:
When you go into properties of the device in question ,
What does the device status window message say?
Did you try the Dell Recovery Partition?
Try going to:  https://smartsource.dell.com/web/userforms/registersystem.aspx and let dell install the applet that will auto search yor system and install what you need.
 
Wes
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Computer Network Analyst
Commented:
Course I guess if you have problems with the netwrok cards you Dell PC can't get onthe internet. In that case got to the site link belown and download R6677.exe , It is tha latest Intel Gigabit LOM driver for you r PC that is Microsoft Certified. Also on the same page is a Diagnostiv Utility for the NIC Card.
http://support.dell.com/support/downloads/driverslist.aspx?os=WW1&catid=5&dateid=-1&impid=-1&osl=EN&typeid=-1&formatid=-1&servicetag=&SystemID=PLX_PNT_CEL_GX270&hidos=WW1&hidlang=en&TabIndex=&scanSupported=True&scanConsent=False
 Wes

Author

Commented:
Thank you, Wes!
The R66787 driver installed correctly and I am now connected.
Didn't realize I picked the wrong driver.
Thanks for your help on my first question submitted!

-Jay
Wesley MillerComputer Network Analyst

Commented:
You are most welcome Jay ,
Thats what the site is here for...
To help you and develop and improve upon our own troubleshooting skills.

Wes

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