How do I route Exchange 2010 Voicemails into a public folder?

andrewi42
andrewi42 used Ask the Experts™
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Hello,

we are using an email enabled public folder in Exchange 2010 to receive all emails for info@[...]. We already have voicemail and UM configured for our users on their direct lines (ie.: -88,-89 etc.), but I do not manage to route voice mails for our switchboard (-0) to the same public folder.

I cannot activate UM for an email enabled public folder. I tried to create a dummy UM user for the switchboard and tried to create a server rule to redirect all incoming voice mails and emails to the public folder. But Exchange does not let me do that, either.

Any help would be very appreciated. Thanks in advance!!

Take care,
André
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Top Expert 2010

Commented:
Check out step 10 of the link below.  It indicates that enabled EUM for a public folder is possible but not when it has been mail enabled.  Hope it helps.

http://technet.microsoft.com/en-us/library/bb691327.aspx

Author

Commented:
Hello digitap,

thank you for your posting! Unfortunately it did not help. The article sais that addresses of the type EUM are available only for user mailboxes and not for mail-enabled public folders. Folders that are not mail enables do not have any type of address. They do not even have the "E-Mail Addresses" tab.

Thank you for taking the time to investigate!!

André

Author

Commented:
Hello again,

maybe public folders are not the perfect way to share incoming exchange voice mails. If anybody has a better practice or any kind of work around, I would love to try that :-)

Thanks,
André
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Top Expert 2010

Commented:
hmmm,that's weird. it indicated that a eum could be assigned to a public folder, but only if it were not mail enabled.  however, you don't have the proper tab if it's not mail enabled.  that seems contradictory.  imagine microsoft contradicting itself...sigh.
What we do in situations like this was create a mailbox with a generic name, and have that mailbox be shared among a group of users who need access to the contents.  For example:

Mailbox "#US INFO Voicemail" gets UM-enabled, then the rights are assigned to some set of users to allow them to access the mailbox.  Once the rights are assigned, those users can add the mailbox as an "additional mailbox" in Outlook to allow them to view the voicemails that come in.  It can also be set up as a second Outlook profile, depending on user preference.

Author

Commented:
Hi col_forbin13,

thanks for replying to this old question :-)

Your solution is a workaround but it is probably the best I can do.

Thanks again,
André

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