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Exch 2003 store.exe error

Justin Smith
Justin Smith used Ask the Experts™
Good morning experts.  Exchange Server 2003 (sp2).  Backup Exec 10d has had issues for the past few months successfully creating backups of our info stores.  A little research showed that this version of BE has an issue with KB931832.  Symantec recommends updgrading BE or uninstalling KB.  Due to resources, I chose the latter.  

Now our info store is stopping at random times during the day.  Starting it back up resolves the issue.  This error is logged (app event error 1000):Faulting application store.exe, version 6.5.7651.61, faulting module store.exe, version 6.5.7651.61, fault address 0x0033d773.

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I had this happen a couple years ago and it was a corrupt inbox rule.  Whenever an email came in that tripped the rule store.exe stopped.  Check this http://support.microsoft.com/kb/833817
Shreedhar EtteTechnical Manager
Top Expert 2010

Run Exchange 2003 Best Practise Analyser tool and fix the errors reported.
Justin SmithSr. System Engineer
Top Expert 2012


Nothing critical from EBA.  But these three stuck out, and all say pretty much the same thign.
THose all look like results of updates.  Are there any regarding database consistency or corrupt mailboxes?
Justin SmithSr. System Engineer
Top Expert 2012


i think i have the issue narrowed down.  when i uninstalled that update, an older version of store.exe was restored on the server.  When I look at our front end server, the store.exe has a newer version.

Can I just rename the file on our backend, and copy the newer version to it?
I wouldn't as the newer version may not like the old dll's etc associated with it but to be honest I have never tried it so perhaps another expert could help.  Alan Hardisty or akhater you around
Sr. System Engineer
Top Expert 2012
i restored a newer version of store.exe and exosal.dll and the problem has subsided.
cool.  Good luck