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Exch 2003 store.exe error

Justin Smith
Justin Smith used Ask the Experts™
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Good morning experts.  Exchange Server 2003 (sp2).  Backup Exec 10d has had issues for the past few months successfully creating backups of our info stores.  A little research showed that this version of BE has an issue with KB931832.  Symantec recommends updgrading BE or uninstalling KB.  Due to resources, I chose the latter.  

Now our info store is stopping at random times during the day.  Starting it back up resolves the issue.  This error is logged (app event error 1000):Faulting application store.exe, version 6.5.7651.61, faulting module store.exe, version 6.5.7651.61, fault address 0x0033d773.

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I had this happen a couple years ago and it was a corrupt inbox rule.  Whenever an email came in that tripped the rule store.exe stopped.  Check this http://support.microsoft.com/kb/833817
Shreedhar EtteTechnical Manager
Top Expert 2010

Commented:
Run Exchange 2003 Best Practise Analyser tool and fix the errors reported.
Justin SmithSr. System Engineer
Top Expert 2012

Author

Commented:
Nothing critical from EBA.  But these three stuck out, and all say pretty much the same thign.
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THose all look like results of updates.  Are there any regarding database consistency or corrupt mailboxes?
Justin SmithSr. System Engineer
Top Expert 2012

Author

Commented:
i think i have the issue narrowed down.  when i uninstalled that update, an older version of store.exe was restored on the server.  When I look at our front end server, the store.exe has a newer version.

Can I just rename the file on our backend, and copy the newer version to it?
I wouldn't as the newer version may not like the old dll's etc associated with it but to be honest I have never tried it so perhaps another expert could help.  Alan Hardisty or akhater you around
Sr. System Engineer
Top Expert 2012
Commented:
i restored a newer version of store.exe and exosal.dll and the problem has subsided.
cool.  Good luck