Synchronization problems with Outlook 200

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Hi, I work for a small company that has ~125 employees. Most of them receives the following error at nearly every hour or so.

11:04:45 Carnet d'adresses en mode hors connexion de Microsoft Exchange
11:04:45       0X8004010F

The error message is in French, and so are the Exchange 2010 server and the Outlook 2007 client but I believe that you can figure out what it is.

I crawled the web for solutions but it seems like most people have solutions for Exchange 2007, not 2010.

I would really appreciate if any of you would help me out. Let me know if you need any more details.
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Top Expert 2010

Commented:
The dreaded 0x8004010F ( I even remember the error code)

try this first.

Go to Exchange System Manager:
Go to Recipients
Go to Offline Address Lists
Go to Default Offline Address List
Hit click and Select rebuild.

Let me know if this works.
Shreedhar EtteTechnical Manager
Top Expert 2010

Commented:
Hi,

Refer this article:
http://support.microsoft.com/kb/939765

Hope this helps,
Shree

Author

Commented:
By "Exchange System Manager", do you mean "Exchange Management Console" ?
Top Expert 2010

Commented:
yes.

Author

Commented:
sunnyc7 : I do not see any "Offline adress lists" in my tree. In "recipients", there is : "mailbox, mailing list, contacts, move request". The name could be slightly different as my Exchange 2010 is in French and I gave you my own translated version.

shreedhar : We do not use any proxy.
Top Expert 2010

Commented:
Ok. This is the most definitive post from Microsoft's Dave goldman.
http://blogs.msdn.com/b/dgoldman/archive/2008/10/01/understanding-why-error-code-0x8004010f-is-thrown-when-trying-to-download-an-oab.aspx

You will have to go through that and see what scenarios apply to you.

Trust me 0x8004010F is a nightmare.
Top Expert 2010

Commented:
you can use this from shell to rebuild OAB
 get-offlineaddressbook | update-offlineaddressbook

references:
Sembee
http://www.amset.info/exchange/oab-error.asp
http://technet.microsoft.com/en-us/library/bb124719.aspx

http://technet.microsoft.com/en-us/library/bb123595.aspx

Author

Commented:
Alright, so I went a bit further, I believe...

The correct location for offline adress books is : Organization configuration > Mailbox > Offline adress book.

For my particular case, these was 2 oab and one of them was invalid. I figured that out when typed "get-offlineaddressbook | update-offlineaddressbook" command in the Exchange console. I was getting "invalid path", I do not have the exact error message. Now the command gives no output which seems to me like being fine but I get a different error in Outlook now :

07:46:15  Microsoft Exchange offline address book
07:46:15       Not downloading Offline address book files.  A server (URL) could not be located
07:46:15       0X8004010F
Top Expert 2010

Commented:
Commented:
What I did is :

Assign the mail store an OAB either through the EMC:
Organization Configuration-->Mailbox-->Database Management-->Properties on your Mailbox database/s-->Client Settings-->Offline address book

Or EMS
Get-MailboxDatabase | Set-Mailboxdatabase -offlineAddressBook "\Default Offline Address Book"

Will be posting in a couple of minutes to see if any Synchronization errors occured.
Shreedhar EtteTechnical Manager
Top Expert 2010

Commented:
Any update on this?

Author

Commented:
Problem is solved.

See my solution, thanks to everyone.
Shreedhar EtteTechnical Manager
Top Expert 2010

Commented:
Choose your comment as Accepted Solution.

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