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Synchronization problems with Outlook 200

Hi, I work for a small company that has ~125 employees. Most of them receives the following error at nearly every hour or so.

11:04:45 Carnet d'adresses en mode hors connexion de Microsoft Exchange
11:04:45 0X8004010F

The error message is in French, and so are the Exchange 2010 server and the Outlook 2007 client but I believe that you can figure out what it is.

I crawled the web for solutions but it seems like most people have solutions for Exchange 2007, not 2010.

I would really appreciate if any of you would help me out. Let me know if you need any more details.

sunnyc7

The dreaded 0x8004010F ( I even remember the error code)

try this first.

Go to Exchange System Manager:
Go to Recipients
Go to Offline Address Lists
Go to Default Offline Address List
Hit click and Select rebuild.

Let me know if this works.

Shreedhar Ette

Hi,

Refer this article:
http://support.microsoft.com/kb/939765

Hope this helps,
Shree

STASBiz

ASKER

By "Exchange System Manager", do you mean "Exchange Management Console" ?

sunnyc7

yes.

STASBiz

ASKER

sunnyc7 : I do not see any "Offline adress lists" in my tree. In "recipients", there is : "mailbox, mailing list, contacts, move request". The name could be slightly different as my Exchange 2010 is in French and I gave you my own translated version.

shreedhar : We do not use any proxy.

sunnyc7

Ok. This is the most definitive post from Microsoft's Dave goldman.
http://blogs.msdn.com/b/dgoldman/archive/2008/10/01/understanding-why-error-code-0x8004010f-is-thrown-when-trying-to-download-an-oab.aspx

You will have to go through that and see what scenarios apply to you.

Trust me 0x8004010F is a nightmare.

sunnyc7

you can use this from shell to rebuild OAB
get-offlineaddressbook | update-offlineaddressbook

references:
Sembee
http://www.amset.info/exchange/oab-error.asp
http://technet.microsoft.com/en-us/library/bb124719.aspx

http://technet.microsoft.com/en-us/library/bb123595.aspx

STASBiz

ASKER

Alright, so I went a bit further, I believe...

The correct location for offline adress books is : Organization configuration > Mailbox > Offline adress book.

For my particular case, these was 2 oab and one of them was invalid. I figured that out when typed "get-offlineaddressbook | update-offlineaddressbook" command in the Exchange console. I was getting "invalid path", I do not have the exact error message. Now the command gives no output which seems to me like being fine but I get a different error in Outlook now :

07:46:15 Microsoft Exchange offline address book
07:46:15 Not downloading Offline address book files. A server (URL) could not be located
07:46:15 0X8004010F

sunnyc7

I think you should check this

https://www.experts-exchange.com/questions/26310224/Getting-a-Server-Unavailable-error-when-trying-to-download-address-book-Microsoft-office.html?cid=748

Check the accepted answer.

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STASBiz

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Shreedhar Ette

Any update on this?

STASBiz

ASKER

Problem is solved.

See my solution, thanks to everyone.

Shreedhar Ette

Choose your comment as Accepted Solution.