APC Smart-up 1500 XLM

jsarinana
jsarinana used Ask the Experts™
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I have a APC Smart-up 1500 XLM, the other day (4 days ago) the power went up and the backup battery just did not work. It was purchase over 4 years ago 04-2006. I've tried logging into the interface to see if there is an area that will tell me if I need to replace the battiries but no such luck. It does state that the system passes, see below:
Self-Test Result:  Passed
 Self-Test Date:  07/05/2010
 Calibration Result:  Unknown
 Calibration Date:  Unknown

Question how can I tell if I should replace battiery? I unplugged it this morning and again the devices I have on it two 3COM 48 port switches just shutdown. Any suggestions?
 
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Commented:
Batteries unfortunately have a limited life span.  Since your SmartUPS was purchased in 2006, you could very well be past your battery's useful life.  

Here's a link to the product manual for your SmartUPS 1500.  http://www.apcmedia.com/salestools/ASTE-6Z8LC8_R0_EN.pdf

Also, see the screenshot attached; it shows the front panel LEDs and indicators on the UPS.  Check to see if the replace battery light is lit.  If so, you've got two options:  purcahase a replacement battery pack, or replace the entire UPS.  If opting for the latter, be sure to take advantage of APC's Trade-UPS program, where you turn in your current UPS for proper disposal/recycling and get a discount on a new unit.  You can also check battery status if you have the APC PowerChute (personal or business) installed on a computer you've got connected to the UPS.

Also, the Self Test info you note above tests the circuitry the UPS uses to detect changes in current and failover to the battery, not neccessarily the battery itself.  You would need to manually run the Battery Runtime Test from the PowerChute software.

Hope that helps!
UPS-LEDs.PNG
jsarinanaI.T. Manager

Author

Commented:
On my display all lights on the right are green
On the left side I have no lights at all

To test I see on the link from the APC post that I hold down the test button for 5 seconds. Question will this interupt power to my units that are plugged into the battery?
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You might check to make sure that it's turned on. It seems like it would be obvious if it wasn't, but it's worth it to make sure.
jsarinanaI.T. Manager

Author

Commented:
Not sure what you mean by turned on?
Are you reffering to the left side of the display?
Your UPS and be turned off to stop it from providing power during an outage. Make sure that it is on. even if it is off, it would still have lights on the panel.
jsarinanaI.T. Manager

Author

Commented:
How would you turn it on?
You might also need to check the circuit breaker on the back.
power button

Commented:
If you're still having problems getting any battery run time, another thing to check is to open up the case/chassis and make sure that the connectors have not become disengaged from the battery terminals.
UPS systems are not made to be unplugged. Even if utility power fails, the grounding does not. If the UPS loses utility power, and the earth ground at the same time, it loses its ground reference point. This is what happens when the UPS is unplugged.

If the utility power fails, but the UPS still has a ground, it will switch to battery. There should be some built in way to put the UPS on battery power, without having a utility power outage. The battery self test just puts the UPS on battery power for a very short time, and then tests the voltage left in the batteries.

If the batteries drop below a certain voltage after they are loaded, they must be replaced.
jsarinanaI.T. Manager

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Commented:
Thanks everyone
Excellent Explanation AwesomeMac…

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