Outlook install loop

bbiit
bbiit used Ask the Experts™
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Greetings. I am running XP pro on a SBS2003 network. I have a new employee starting Monday. When I try to configure Outlook 2003 (which is already installed and running on the machine across a few different profiles) I get the "Outlook is preparing to install" window, followed by "gathering information", etc. Then back to preparing to install, gathering information in an endless loop until I finally get the message "The operating system is not presently configured to run this application" and that's it. I have used a disk, tried repair (fails, etc) I have even deleted the user profile (machine and server) and re-created them under a different name and I keep getting the same issue. Under the other profiles, Outlook runs flawlessly. Any ideas? Cheers!
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Are the other profiles needed on that system? I would log in as an admin and uninstall. then reinstall.
permissions?  Check the users account permissions

Author

Commented:
tfsaccount: Yes. The other accounts are needed.

oneofonex1: I created his account and made him an admin on the local machine. No help.

Any other ideas? Thank you.
Top Expert 2013

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jcimarron: No help. Thank you.

Wow, this thing is going crazy. Now, when I right-click, windows installer launches (Symantec) But Symantec is already installed! Every time I right-click, a windows installer launches. So crazy! Ugh! Any other thoughts?
It really sounds like a permissions issue. did you install this software from a network source? maybe the user doesn't have access to that source?

Author

Commented:
tfsaccount: I'm trying to install Outlook. I (as we all have) have done this many, many times. The user is an admin on the PC and a typical user on the network. I use user templates with the same permissions, etc for every  new user I have added over the past four years. I have never seen anything like this before, which is why I came here. Permissions, using the disk for repair, deleting and re-creating the user account, etc. have all been tried more than once. I don't know what could cause this. Thanks for the input.
If the issue only happens to that specific user and no other account on the computer, see if the issue is local to the user's account or that specific computer by attempting to setup outlook on different computer. If the issue persists we can assume its the user's account.
It sounds to me like there is a problem with the MS installer service, have you tried running the installer cleanup utility and removing Office that way.  Then try the reinstall?  i think they may have stopped letting people download that because it was breaking things when people used it wrong.  i have a copy but the link here i guess has the "Fix It" option which will try to resolve removal issues as well.

http://support.microsoft.com/kb/290301

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