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troubleshooting Question

removing old snapshots created when virtual disks where in Independant non-persistent mode

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I have a VM that reboots whenever I try to create a snapshot.  It started when the VM had disks in Independant Non-persistent mode.  This was enabled by accident.  Since then I've changed the drives to Normal mode, however, whenever I try to create a snapshot using VEEAM or any other 3rd party backup application the snapshot creation fails and then the VM reboots.  VEEAM tech support says I need to call VMWare and have them consolidate these snapshots.  Does anyone has any other suggestions?
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