SBS2003 server print queue hangs randomly

dgrenda
dgrenda used Ask the Experts™
on
I have a SBS 2003 with a Ricoh SP3410DN network printer shared on it.  It acts as the print server.  At random intervals, a job will hang in the queue requiring a reset of the printer. SOme times the jobs will flow fine.

I have used the spooler cleaner and readded the printer and readded it to all workstations.

ANy ideas?
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Have you tried deleting the port and the driver and reinstalling? I have seen some ports become corrupt and cause issues over the years. Right click and go to server properties (on an open space in printers and faxes) delete the current port it uses under the ports tab and then go to the drivers tab and delete the driver. You will have to delete the printer first and most likely have to restart the print spooler before deleting the driver and port. I would also look to make sure that you have the most current driver and would suggest using PCL5 over PCL6.

Author

Commented:
YEs, thank you but I did all that already. I even ran the spool cleaner and rebuilt all the printers from the drivers up.
Is this server hosting any other printer? If so, any other issues with them? If not, I would start looking at the printer itself. Reseat the NIC card, upgrade the firmware or possibly even replacing the NIC card. On the print driver are you using LPR or RAW? May also try disabling SNMP (right click printer > properties > ports > configure port > uncheck SNMP)
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Author

Commented:
What is SNMP and why would it be good to uncheck?  It is checked on the printer.

There are no other printers
I don't know the "technical" aspect of it, but I can tell you in a nutshell what I have experienced. We deal primarily with Sharp MFP from the tabletop machines all the way up to the 105 copies per minute. I have had several issues with different models where it would be asking for toner, some maintenance message that is only shown to technicians when they input service codes at the display pad, add paper, paper jam etc. etc. etc. When SNMP has been checked, it detects this message and halts printing. Sometimes it will effect one user and sometimes it effects multiple users. Sometimes resetting the machine will allow them to print, other times it requires a tech to visit the site to fix the issue. (Sharps way of fixing it was a firmware update to the machine along with updating the driver where SNMP is unchecked) In every instance, if the user walks up to make a copy it works fine. It only effects printing.

Author

Commented:
Thank you for your assistance. Points awwarded for your contribution although the incident took another path.

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