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SBS2003 server print queue hangs randomly

I have a SBS 2003 with a Ricoh SP3410DN network printer shared on it. It acts as the print server. At random intervals, a job will hang in the queue requiring a reset of the printer. SOme times the jobs will flow fine.

I have used the spooler cleaner and readded the printer and readded it to all workstations.

ANy ideas?

CincyItSolutions

Have you tried deleting the port and the driver and reinstalling? I have seen some ports become corrupt and cause issues over the years. Right click and go to server properties (on an open space in printers and faxes) delete the current port it uses under the ports tab and then go to the drivers tab and delete the driver. You will have to delete the printer first and most likely have to restart the print spooler before deleting the driver and port. I would also look to make sure that you have the most current driver and would suggest using PCL5 over PCL6.

dgrenda

ASKER

YEs, thank you but I did all that already. I even ran the spool cleaner and rebuilt all the printers from the drivers up.

CincyItSolutions

Is this server hosting any other printer? If so, any other issues with them? If not, I would start looking at the printer itself. Reseat the NIC card, upgrade the firmware or possibly even replacing the NIC card. On the print driver are you using LPR or RAW? May also try disabling SNMP (right click printer > properties > ports > configure port > uncheck SNMP)

dgrenda

ASKER

What is SNMP and why would it be good to uncheck? It is checked on the printer.

There are no other printers

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CincyItSolutions

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dgrenda

ASKER

Thank you for your assistance. Points awwarded for your contribution although the incident took another path.