smith9069
asked on
Outlook 2007 doesn't receive email until click Send\receive
One of our clients are running Windows SBS 2008 with Exchange. They can send email, but coming email won't coming until you click Send\Receive. How do you trubleshoot it?
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On the Outlook client go to Tools > Options and make sure Send Immediately is checked. Also hit the send receive button and make sure send receive is set to send when online and offline.
Also, try disabling the firewall on a client to see if it helps It could be blocking RPC.
Sorry for double post as the other user, I had my window open while typing my post and did not see it.
ASKER
All send\receive settings are OK. I also found if we click send\receive, it take long time to process or we see Outlook are trying to retrive data from Exchange server in the system tray. Then I checked the nsllokup and ipconfig as attached here. Could IPv6 DNS be the issue? If yes, how do you fix it?
C:\Users\admin>nslookup
Default Server: UnKnown
Address: fe80::a82a:25ae:905:aa0c
C:\Users\admin>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : HAGEDORNSERVER
Primary Dns Suffix . . . . . . . : hagedorn.local
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hagedorn.local
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom BCM5708C NetXtreme II GigE
(NDIS
VBD Client)
Physical Address. . . . . . . . . : 00-1E-4F-42-26-2F
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . :
fe80::24fe:83f1:5a18:243b% 10(Preferr ed)
Link-local IPv6 Address . . . . . :
fe80::a82a:25ae:905:aa0c%1 0(Preferre d)
IPv4 Address. . . . . . . . . . . : 192.168.0.81(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : fe80::a82a:25ae:905:aa0c%1 0
192.168.0.81
167.206.112.138
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter Local Area Connection* 8:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . :
isatap.{AF514CC7-5BFC-46BC -A174-2565 AE6FB
070}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 9:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\Users\admin>
C:\Users\admin>nslookup
Default Server: UnKnown
Address: fe80::a82a:25ae:905:aa0c
C:\Users\admin>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : HAGEDORNSERVER
Primary Dns Suffix . . . . . . . : hagedorn.local
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hagedorn.local
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom BCM5708C NetXtreme II GigE
(NDIS
VBD Client)
Physical Address. . . . . . . . . : 00-1E-4F-42-26-2F
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . :
fe80::24fe:83f1:5a18:243b%
Link-local IPv6 Address . . . . . :
fe80::a82a:25ae:905:aa0c%1
IPv4 Address. . . . . . . . . . . : 192.168.0.81(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : fe80::a82a:25ae:905:aa0c%1
192.168.0.81
167.206.112.138
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter Local Area Connection* 8:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . :
isatap.{AF514CC7-5BFC-46BC
070}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 9:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\Users\admin>
I do see an issue with DNS IF this is the ipconfig /all of the server. On the network card of the server, the only DNS entry should be it own ip address.
ASKER
OK, I deleted the 192.168.0.1 which is gateway IP. But still have the same issue. The nslookup shows unknown server and IPv6 IP as DNS IP. Could that be the problem? If yes, how to remove IPv6 IP as DNS IP?
C:\Users\Administrator>ipc onfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : HAGEDORNSERVER
Primary Dns Suffix . . . . . . . : hagedorn.local
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hagedorn.local
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom BCM5708C NetXtreme II GigE (NDIS
VBD Client)
Physical Address. . . . . . . . . : 00-1E-4F-42-26-2F
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::24fe:83f1:5a18:243b% 10(Preferr ed)
Link-local IPv6 Address . . . . . : fe80::a82a:25ae:905:aa0c%1 0(Preferre d)
IPv4 Address. . . . . . . . . . . : 192.168.0.81(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : fe80::a82a:25ae:905:aa0c%1 0
192.168.0.81
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter Local Area Connection* 8:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{AF514CC7-5BFC-46BC -A174-2565 AE6FB
070}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 9:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\Users\Administrator>nsl ookup
Default Server: UnKnown
Address: fe80::a82a:25ae:905:aa0c
> exit
C:\Users\Administrator>
C:\Users\Administrator>ipc
Windows IP Configuration
Host Name . . . . . . . . . . . . : HAGEDORNSERVER
Primary Dns Suffix . . . . . . . : hagedorn.local
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hagedorn.local
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom BCM5708C NetXtreme II GigE (NDIS
VBD Client)
Physical Address. . . . . . . . . : 00-1E-4F-42-26-2F
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::24fe:83f1:5a18:243b%
Link-local IPv6 Address . . . . . : fe80::a82a:25ae:905:aa0c%1
IPv4 Address. . . . . . . . . . . : 192.168.0.81(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : fe80::a82a:25ae:905:aa0c%1
192.168.0.81
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter Local Area Connection* 8:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{AF514CC7-5BFC-46BC
070}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 9:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\Users\Administrator>nsl
Default Server: UnKnown
Address: fe80::a82a:25ae:905:aa0c
> exit
C:\Users\Administrator>
SOLUTION
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ASKER
I have been testing two computers, one is Vista and another is windows 7. I also test 3 OWA accounts, all of them have the same issue.
It may be an autodiscover issue. I am on my mobile and don't have the link handy, but do a Google search for test my exchange server. Furthermore run the sbs08 best practiced analyzer
ASKER
Autodiscover is a good point. Last weekend, the client had a issue that outlook prompt for logon. We fixed it by installing Update Rollup 9 Exchangefor Server 2007 Service Pack 1 Do you have information how to configure autodiscover?
Best practiced analyzer shows the NIC drive is 2 year old, but I can't install the new driver because I am accessing it remotely.
Best practiced analyzer shows the NIC drive is 2 year old, but I can't install the new driver because I am accessing it remotely.
SOLUTION
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ASKER
Installing SP2 doesn't fix the problem. I am installing sp3 and will post back.
ASKER
Installing SP3 doesn't fix the problem. Whenever we re-open the Outlook, the send\receive always stops in the same %. For example, if the userA opens Outlook send\receive stop at 50%. You close and restart it, it jump to the 50%.
In outlook 2007. Click tools, options. This will open the mail options. Click on the "mail setup" tab. Click on "send/receive" button. Change the time 5 min or something around there. Microsoft's default setting is to check for new mail every 30 min.
outlooks-settings.jpg
outlooks-settings.jpg
Aw crap only now noticed this was already suggested.
ASKER
Re-installed sbs
ASKER
1. Disabling Cached Exchange mode or not doesn't make any different.
2. Send internal email has the same issue.