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entourage error -19785

Kgeddis
Kgeddis asked
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Last Modified: 2013-11-08
Hey all

I have one mac user that that has been experience Sync errors since upgrading her to EWS.

Her profile seems to works correctly even with the errors showing in the error log.

Error shows up as: Error -19785

We are running Snow Leopard / Entourage EWS 13.0.5.

Have checked her Exchange account / compared it to our other Entourage users and everything seems to be in place. This error starting to drive me up the wall.

Anyhelp would be appreciated.

Thanks
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Commented:
Is there descriptive text with the error message?

http://www.entourage.mvps.org/error/index.html
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Commented:

Author

Commented:
Hey All

Sorry for the late reply.

Error : Could not Synchronize record : ** EMAIL SUBJECT ** to Exchange server : Users account

Explanation : Email address or ITEMLD must be inclused in the requests.

Error: - 19785

Thanks Strung for the links but did not find anything that pin pointed to the errors we are experiencing.

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This one is on us!
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Author

Commented:
Link provided gave me the correct answer.
What did you find that worked?

Thanks! :)
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