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emails stuck in outlook outbox, exchange not pop3

Last Modified: 2012-05-09
so, we have a sandbox environment.

two servers, one is a terminal server the other is an exchange server.  the exchange server is 2008x64, the TS is 2008R2x64

outlook 2003 on the TS, installed without error.  creating a profile, pointed to the exchange server, resolves the name fine and all is well.

in outlook, i can browse the few public folders that exist, and i can receive test emails sent into exchange via smtp.

in outlook, no matter what i send a new email to, they all go into the outbox and sit there.  outlook is online with exchange, since i can browse the public folders.

from the terminal server, if i manually send an email via telnet to the exchange server at port 25, it gets delivered just fine.

the exchange server and the TS are on the same switch in the same place on the same domain, and nothing else is on the domain.  they're happily existing together in every other way.

i've rebooted the TS, and exchange, moved stuff out of the outbox, deleted it, resent new stuff, they all get stuck in the outbox.  doesn't matter if it's to an external account or internal.

the windows firewall is completely disabled on both servers, and there's no router between them.  this is straight outlook connections, not rpc or rpc-over-http or outlook-anywhere, and we're not relying on autodiscover.

when i sign into OWA and send an internal or external email, when i hit send they go to drafts (and not outbox or sent)

if i run outlook in compatibility mode for xp sp3, it can't open the information store.
if i run outlook as administrator (even though i'm logged in as domain\administrator) they get stuck in the outbox still

Watch Question

What version of Exchange?
Bryon HSenior Technical Support Analyst
Top Expert 2010


Exchange 2007 with all service packs and rollups as of last friday
Bryon HSenior Technical Support Analyst
Top Expert 2010


when i run the exchange troubleshooting assistant, it says this:

mailbox server role service issue found:
at least one critical service on server SERVERNAME required for message submission is not operating and will result in message backing up in the outlook folder of each user's mailbox.  please resolve these service issues and check whether messages can flow.

yeah, duh - ok how?

in services.msc, everything which is set for automatic is started, except for ms .net framework ngen v4 x86 and x64 - which i would guess is unrelated
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Can you receive email?
Bryon HSenior Technical Support Analyst
Top Expert 2010


receiving never was a problem - all exchange services which were automatic were started

however, i found "msexchangemailsubmission" to be MANUAL... and stopped.

when i set it for automatic and started it, everything was fine.

wonder which service pack or update set this for manual, seems kind of silly... but this resolved it.

points for being so fast, thanks

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