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Phones can't receive email

Last Modified: 2013-11-30
We recently have set up a Exchange 2003 SP2 server up at my church.  We are tring to connect our blackberries to it as well as our iphones.  Our POP3 service is working and thats how we thought we would need to connect our devices.  However we can not recieve e-mail to our devices.  We can send mail, but we can not receive it.

Any ideas?
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You need the blackberry enterprise server for it to work. There is a free one called Enterprise Express. Here is a link:


You can't just use ATT's BIS connection?
Alan HardistyCo-Owner
Top Expert 2011

Wrong - you do not need Blackberry Enterprise Server for it to work.
You can use Blackberry Internet Services (which you should be able to use via your airtime provider).
You can also setup Activesync on your server and push mail to your mobiles if they support Activesync.
Please have a read of my Exchange 2003 / Activesync article for a step-by-step of what is required to make it work:
Your article does not address Blackberrries. They don't support activesync. I use the Blackberries and the iPhones and the setups and the way they interact with the exchange server is totally different. iPhones works great right out of the box, however the Blackberries have to use the Enterprise server if you want syncronization.

For Blackberries you need a Black berry Enterprise server, the free one only supports upto 15 users.
I would suggest go Iphone for all the users
Alan HardistyCo-Owner
Top Expert 2011

Blackberries can use BIS (no additional software required) and can connect via OWA to get mail, contacts and calendar synchronised.
iPhones / Windows Mobile Phones / iPads / Some Nokias and some newer phones use Activesync to sync mail and although most work out of the box, a lot don't and hence why I wrote my article.
Blackberries are completely different and the link above describes the various ways to connect.
BES is the most expensive if you are talking about buying software for the Exchange server.
As this is for a Church - I would imagine the funds may be limited and BES will probably not fit the bill.  Sure - it is better than BIS and more secure, but BIS is just as workable and free.

Are ALL of the users able to send but not receive?  Is it JUST blackberry devices?  Is your domain hosted elsewhere?  are you splitting duties of web hosting/exchange hosting between two physical locations?  Your question may require additional information to properly answer.  But, you can read some options below:

For iPhone issues, the most common problem I have seen related to this is to ensure that Active Sync is properly configured and that External Relay is configured instead of Authoritative or Vice Versa depending on whether you can set your DNS fully to exchange or redirect from your web host.  

Assuming this is a blackberry issue, there are a few things you can check.

- Make sure the time and date are correct on the device (sometimes the emails are coming in, but not showing at the top of the messages list because they are popping up in a different date) YES - this has happened.
- Go into Options >> Security options >> Firewall and make sure that the messages are not being blocked by the device firewall. Also look to make sure that there is no message about a problem with the encryption key near the bottom.
- Make sure the messages are being delivered to the user's Exchange inbox and that there are no rules setup to move that mail around or that folder redirection is not enabled.  (I don't see this as a problem if they worked and just stopped suddenly but it's something to check.)


I keep running through the article Alan had sent and I still have not made any progress.  I am not really worried about the iphone anymore I just need to get the blackberries to work.

All the Blackberries need to do is recieve email through BIS.

The server is running Server Standard 2003 and Exchange server 2003 SP2..

Outlook web access works and I can recieve messages through pop3 on an external outllok machine.

I don't bleive the device is blocked by the firewall unless it is using a port number I am not aware of.

Any other ideas?
Alan HardistyCo-Owner
Top Expert 2011

If OWA works then BIS should be working if you configure the BIS account to use https://www.yourdomain.com/exchange or whatever FQDN you use to access OWA with.

I am currently on holiday so replies may be slow in coming forward, but I return on Friday so will be back to usual speed late in the day.
Jamie McKillopIT Director
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Top Expert 2010
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So that is where the screw up was.  ATT was suppossed to but the phones on BIS.  Instead they put them on BES.  Though I was able to login to the account online it was not working.  That solved my issue.  I feel stupid I should have checked that out first.

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