We help IT Professionals succeed at work.
Get Started

XP computer won't run windows updates after virus cleanup

kim2vp
kim2vp asked
on
581 Views
Last Modified: 2013-12-06
I have a Sony laptop that had many malware and virus infections.  I ran malwarebytes and cleaned everything, I also installed Sunbelt Vipre Premium and ran a deep scan.  The system currently lists no infections.

When I open IE8 and try to run windows update it says "the page cannot be displayed" - I can get to other pages in IE, I have google Chrome installed also but nothing loads in chrome.

In the windowsupdate.log I see error 0x80072efe.

Any ideas what I can try next?
Comment
Watch Question
Top Expert 2009
Commented:
This problem has been solved!
Unlock 2 Answers and 29 Comments.
See Answers
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE