troubleshooting Question

Outlook 2007 Freezing when creating new mail message and pressing either "to" or "cc" buttons

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kc10boom asked on
Microsoft OfficeOutlookMicrosoft Applications
11 Comments1 Solution1080 ViewsLast Modified:

I have a user with WinXP and Office 2007. Her outlook is connected to RackSpace MS Exchange server. Whenever she creates a new message and presses either the to or cc buttons (to look up contact addresses) her Outlook "freezes" or  hangs....

Cleaning the profile does not help
Opening Outlook in safe mode - the client works normally when creating a message
disabling add-ons and outlook extensions does not help

I've not tried turing off cache mode or repairing the OST yet.... not sure that would help.

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