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troubleshooting Question

Multiple Concurrent User Sessions On Citrix XenApp

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jason2302 asked on
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have recently setup citrix Xenapp v6 on two win2k8 R2 servers (load balanced). Users in the office access applications using the online plugin (formely PN Agent). Remote access is through secure gateway using the web plugin. I have set policies to allow 1 concurrent session (for licensing reasons). I am finding that randomly users are getting the message that they have exceeded their concurrent session limit meaning that citrix is trying to open a new user session rather than connect them to existing or disconnected sessions. Can anyone advise why this is happening? Why does citrix try to open a new user session when one already exists? Perhaps advise some recommended policies to avoid this happening (session reliability, etc, etc).
This is a major support issue as it requires the administrator (me) to manually clear their existing (orphaned) sessions.
I setup one user remotely for access through the secure gateway. Everytime he launched a new app it tried to open a new session. This doesn't happen on my test machine. I suspect this issue is possibly 'cookie' related?

Any help greatly appreciated.....
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